Sales Account Relationship Manager at Safaricom Kenya

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DESCRIPTION
 
We are pleased to announce the following vacancy in the Enterprise Sales & Retention – Large Enterprise and Public  Sector  within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Sector Manager - Enterprise Sales & Retention - Corporate & Public, the position holder will develop and manage relationships and service experience among Manufacturing, Hospitality, Retail, Transport & Logistics organizations to ensure growth, profitability and retention.

Job Responsibilities

• To identify growth, upselling and cross-selling opportunities within among Manufacturing, Hospitality, Retail, Transport & Logistics organizations.
• To Develop Strategic plans for Account/ Relationship engagement and ensure implementation of tactical plans including pipeline management   
• Develop strong relationships at CXO level within the Target Market List (TML) and wider Buying Centers to understand mid-to-long term Organizations objectives.
• Drive identification and adoption of relevant segment propositions
• Formulate Account Development Plans, Opportunity Roadmaps and Pipeline Management for sales cycle
• To effectively manage the existing and new accounts through improved customer experience by managing end to end process and ensure compliance to service agreement requirements
• Develop and execute customer ring fencing strategies among Manufacturing, Hospitality, Retail, Transport & Logistics sectors.
• To respond to enterprise customer related issues so as to provide consistent quality of service and get excellent customer rating.
• To prepare weekly and monthly reports on Sales Performance and Market Insights from day to day engagements.

 
QUALIFICATIONS
 
Job Requirements

• Degree in Commerce/ ICT or Business related;
• Sales experience of 4-5 years preferably managing in a B2G or B2B environment;
• Knowledge/ Work experience in ICT, among Manufacturing, Hospitality, Retail, Transport & Logistics organizations will be an added advantage;
• Strong relationship building skills, preferably from a major blue chip company;
• Drive identification and adoption of relevant segment propositions

Additional Details;

As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

• An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
• Scanned copy of certificate of good conduct from the CID (Less than 1 year old) - Applicable to Kenyans Only
• Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
• Scanned copy of University Certificate or letter from the University requesting for internship
• Scanned copy of your National ID / Passport-Legal Form of Identification