Sales Administrator at Sidai

Role responsibilities

• Manage the entire sales process, including order handling, approvals, and coordination with production, warehouse, and accounts for prompt dispatch of products.
• Address and resolve sales team and customer complaints, including logistical issues and credit term compliance.
• Process and validate orders from regional sales managers, walk-in customers, and telephone sales.
• Monitor and control pricing, ensuring adjustments are timely, margins are maintained, and approvals are aligned with company policies.
• Analyse channel and category performance trends, providing actionable recommendations to enhance business outcomes.
• Support business operations by preparing proposals, validating quotations, assisting in tender processes, and creating performance reports.
• Conduct planning and forecasting by tracking inventory, supporting annual and rolling estimates, and providing input for business growth.
• Generate and present comprehensive sales reports, dashboards, and analytics to support decision-making and performance tracking.
• Maintain and update key performance indicator dashboards, automate regular reports, and provide insightful data analysis to improve operations
• Assist in compiling annual sales revenue budgets.
• Monitor CRM usage by the sales team.

Qualifications/skills & competencies

• Minimum of Bachelor’s degree/ Diploma preferably in a business-related field
• Minimum of 2 years’ work experience as a Sales Administrator, Analyst or related role
• Proficiency with Microsoft Excel and Power Point is required; familiarity with data query / data management tools extremely helpful (Access, SQL, Business Objects)
• Knowledge of statistical principles
• Data visualization best practices, with an eye for detail
• Excellent communication skills, both written and oral
• Energy for collaboration and diplomacy across teams
• Deep analytical skills, strong out-of-the-box thinking and a curious mind
• Ability to thrive in a high growth & start-up environment
• Strong prioritization and time management skills
• Planning, coordination, work monitoring and problem resolution skills
• Ability to outline and communicate effective objectives and action plans
• Good knowledge of conducting quantitative as well as qualitative analysis including building models, prior data mining and online market research
• A go-getter, enthusiastic, results oriented with excellent communication and presentation skills