Sales Administrator at Space and Style Ltd

Key responsibilities

• Actively pursue, convert and close projects across all the company’s products in line with set sales targets.
• File and maintain branch records including but not limited to sales, clients’ information, invoices and payment records for ease of reference.
• Report and follow up repair and maintenance of office assets at the branch to ensure they remain in good working condition.
• Receive and provide product information to walk in clients in the branch.
• Identify and understand clients’ construction needs in collaboration with the FTS team in order to generate responsive quotations to clients.
• Prepare quotations for potential clients and negotiate product pricing in line with clients’ construction requirements and the company’s pricing policies.
• Make after sales follow calls with clients in order to establish levels of satisfaction and request for potential client referrals.
• Follow up with finance team for confirmation of clients’ payment and invoicing support.
• Coordinate with the dispatch team to verify and clients’ delivery details and timelines.
• Monitor and follow up with the transport company to ensure timely delivery of clients’ goods.
• Make after sales follow calls with clients in the branch in order to establish the clients’ satisfaction levels with company products and services.
• Attend to branch telephone calls and emails in the official email portal to ensure timely action.
• Create and maintain an up-to-date database of consultants and fundis in order to ensure a sustainable pipeline of potential clients.
• Receive and resolve customer complaints in the assigned branch to ensure timely closure.
• Prepare weekly sales pipelines reports in a timely manner in line with business requirements.
• Clean and maintain the branch office in line with requirements.
• Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.

Knowledge, experience and qualifications required

• Diploma in Business Management, Sales & Marketing, or any other related fields.
• Minimum 2 years’ experience in sales, marketing or business development.
• Experience in the construction industry would be highly desirable.