Sales and Lettings Associate at Janta Kenya

Key Responsibilities
Selling and Letting

•  Achieve and exceed agreed sales targets.
•  Work with the Director to set the income target for the year.
•  Dissemination of information regarding availability and status of property in the company’s portfolio.
•  Taking notes of the general conditions of property where feasible, accessibility of the property and details of current tenancies where applicable.
•  Agreeing with the client on selling commission or letting fee percentage in line with company guidelines
•  Advising Landlord on the appropriateness of selling price or rental amount in comparison to current market rates.
•  Delivering weekly, monthly and annual sales targets as directed by management
•  Actively prospecting, acquiring and engaging new clients and providing them with information on company services.
•   Establishing if buyers are interested in paying via cash, mortgage or by trade and top-up.
•  Closing sales and leases on properties.
•  Deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention.
•  Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

Documentation

•  Preparing a Listing Agreement or Letting Agreement
•  Provide the Listing or Letting Agreement to client for signing.
•  Sending the Listing or Letting Agreement to landlord for execution.
•  Opening a property file with property records, Inspection notes, Photographs and all other documents.
•  Acquiring title deed from client and ascertaining ownership of property with the relevant authorities.  Preparing periodical reports for all Sales assignments to keep all stakeholders informed of progress on new developments.
•  Reviewing sales and tenancy agreements
•  Producing suitable ‘Heads of Terms’ for clients

Vetting

•  Double checking and scrutinizing interested buyers and tenants before selling or letting property to them i.e. their source of money and confirming all their references.
•  Preparing and giving letters of offer to worthy clients after vetting.
•  Getting clients to complete vetting forms

Creativity and Innovation

•  Produce innovative ideas and sales strategies to meet the company objectives.
•  Assist in the development of sales aids and other marketing material which the team will use as part of the sales process.
•  Developing sales plans and strategies.
•  Coming up with innovative marketing ideas Client Management
•   Handling client enquiries as well as feedback and documenting them.
•  Calling client regularly.
•  Offering immediate solutions.
•  Discussing customer feedback.
•  Finding root cause of complaints.
•  Carrying out corrective action.

Publicity

•  Posting properties and marketing them on social media.
•   Adding appealing photos of property and sharing information with relevant audience.
•  Making all necessary arrangements to show properties to interested buyers.
•  Participating in company events and exhibitions

Reporting and Admin

•  Updating the company CRM (Customer Relationship Management) software with all property and client information and any important communication with clients including the client’s requirements
•   Producing reports on sales activities conducted
•  Participating in team meetings, training meetings and any other company training

Other

 Any other duties as assigned by manager / director

Skill & Experience

• At-least 6Months -1 year of experience in a similar capacity
• Degree or diploma in a Sales and Marketing or any business-related course
• Candidate must have good communication and listening skills
• Candidate must be service oriented