Sales Associate at Oaks and Corks

Job Purpose:

• The sales and Relationship Officer is a point of contact between the company and the customers. S/he is responsible for serving customers by selling products and meeting customer needs 

Duties and responsibilities:

• Manage transactions with customers using cash registers 
• Manage large amounts of inbound and outbound calls in a timely manner 
• Follow communication “scripts” when handling different topics 
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives 
• Seize opportunities to upsell products when they arise 
• Build sustainable relationships and engage customers by taking the extra mile 
• Collect payment both in cash and credit 
• Redeem client stamps and coupons 
• Issue receipts, refunds and tickets 
• Preparing sales proposals for potential buyers 
• Ensuring clients are well informed about products