Sales Consultants at Rose Avenue Group

Job Description

• Our client, a leading provider of office furniture solutions across East Africa, seeks a Sales Consultant reporting to the Head of Sales to drive B2B revenue and manage end-to-end client relationships. You will prospect and win corporate accounts, deliver tailored presentations and proposals, negotiate and close deals, and manage post-sale servicing and sales administration to meet targets.

Job Responsibilities

KEY RESPONSIBILITIES

Customer Acquisition:

• Identify and reach out to potential customers through cold calling, emails, and networking
• Conduct product presentations, highlighting features and benefits tailored to customer needs.
• Communicate our value proposition effectively to potential customers.
• Negotiate terms and conditions to secure agreements and close sales.
• Finalize transactions while ensuring high customer satisfaction.

Account Management and Customer Support:

• Build and maintain strong client relationships to understand their needs and concerns.
• Provide information and support to help clients make informed decisions.
• Manage post-delivery communication and handle feedback, complaints, or changes in requirements.
• Resolve customer complaints promptly and effectively.
• Collaborate with team members to ensure a seamless customer experience.
• Gather customer feedback and stay updated on market trends to adapt sales strategies.

Sales Administration and Development:

• Compile and submit individual sales reports as required.
• Ensure accuracy in order information from input to completion.
• Engage in ongoing training and development to enhance your skills.

KEY SKILLS

• Communication: Clear and effective verbal and written skills to build rapport, present products, and negotiate deals.
• Customer Relationship Management: Ability to establish and maintain strong client relationships for repeat business and long-term satisfaction.
• Persuasion and Negotiation: Proficient in influencing decisions, addressing objections, and negotiating favorable terms.
• Active Listening: Attentive listening to understand and respond to client needs and preferences.
• Product Knowledge: Comprehensive understanding of our products, their features, and how they meet customer needs.
• Problem-Solving: Analytical skills to assess challenges and offer effective solutions.
• Time Management: Efficiently prioritize tasks and manage sales pipelines in a fast-paced environment.
• Resilience and Persistence: Ability to handle rejection and remain motivated to pursue potential leads.
• Technical Savvy: Familiarity with CRM software, online platforms, and digital communication tools.
• Emotional Intelligence (EQ): Understand and manage emotions to build better client relationships and handle complex interactions.
• Adaptability: Flexibility to adjust sales strategies based on market trends and customer preferences.
• Sales Strategy and Planning: Develop and execute effective sales plans to maximize conversion rates.
• Presentation Skills: Deliver engaging presentations that highlight key product features and benefits

Other Requirements

COMPETENCIES

• Customer-Centric Mindset: Prioritize and address customer needs with tailored solutions.
• Sales Expertise: Skilled in various sales techniques and methodologies.
• Market Awareness: Understanding of industry trends and competitive landscape.
• Results-Oriented: Focus on achieving sales targets and key performance indicators (KPIs).
• Analytical Thinking: Analyze data and metrics to make informed decisions.
• Adaptability and Agility: Adjust to changing circumstances and market conditions.
• Ethical Judgment and Integrity: Maintain high ethical standards and professionalism.
• Collaboration and Teamwork: Work effectively with marketing, customer service, and product teams.
• Decision-Making: Make informed decisions in sales and customer interactions.
• Resilience and Tenacity: Demonstrate persistence and determination in the face of challenges.
• Emotional Intelligence: Manage emotions and empathize with clients for better interactions.
• Relationship Building: Foster long-term professional relationships with clients and stakeholders.
• Learning Agility: Quickly learn and adapt to new products and market trends.

EDUCATION & EXPERIENCE

• Diploma/Degree in Sales & Marketing or a related field.
• 3-5 years of B2B sales experience with a proven track record of meeting or exceeding sales targets.