Sales Customer Service Representative at Lakhani General Suppliers Limited

Experience

• At least 3 years relevant sales experience handling FMCG products.

Job Description

Position is based in Mombasa. The position is primarily office based.

Main Duties & Responsibilities

• Providing knowledgeable answers to questions about product, pricing and availability.
• Preparing customer sales orders for delivery, quotations and pricelists for customers.
• Ensuring that customers are operating within the Company’s approved credit limits.
• Facilitating an exceptional customer experience and providing best service standard.
• Managing customer complaints and communicating with Company supervisors.
• Representing the Company positively and with enthusiasm.
• Maintaining effective, friendly and professional communication skills with customers and staff by email and telephone in line with the Company’s ethos.
• Providing effective, professional and clear reporting in team meetings and by telephone to supervisors.
• Flexible and able to handle other jobs as required from time to time, including (but not limited to) stock taking and other administrative work.
• Providing high-level administrative support.

Requirements

• 3 years’ relevant experience in sales with FMCG products.
• Fluent in written English and having strong verbal communication skills.
• Excellent Microsoft Office skills, in particular Word, Outlook and Excel.
• Diploma or degree educated (desirable).
• Organised and capable of paying attention to detail.
• Experience with SAP Business One (desirable).
• Self-driven, flexible and capable to work both as part of a team and independently.

Qualities

• Customer-service focused.
• Able to learn and develop independently.
• Having a positive mindset.
• Presentable.
• Organised and capable of paying attention to detail.
• Self-driven, flexible and capable to work both as part of a team and independently.
• Able to work well as a team
• Able to listen to and understand customers’ requirements.