Sales Executive – Bancassurance at Africa Merchant Assurance Company Limited

Job Purpose

• The Sales Executive – Bancassurance will support the Head of Bancassurance in driving channel performance, business development, revenue growth, and partner relationship management.
• They will be responsible for recruiting, training, and supporting Bancassurance Officers to increase insurance sales across all product lines, with a strong focus on expanding the Non-Motor portfolio.
• The ideal candidate must be proactive, relationship-driven, and customer-focused, with strong interpersonal skills and a demonstrated ability to build and sustain long-term client relationships.

Key Responsibilities:

Business Development

• Identify and re-activate dormant Bancassurance Institutions
• Conduct onboarding and initial training to ensure understanding of AMACO products, digital platforms (USSD, Portals), and compliance requirements.
• Monitor licensing (IRA/COP) and follow up for renewals of the same.
• Serve as the primary point of contact for Bancasssurance accounts in Head Office, addressing queries and concerns promptly. Escalate any unresolved queries to the Channel Head or the Head of Sales & Marketing.
• Analyze market trends, customer needs and competitors to identify opportunities for growth
• Drive sales initiatives to achieve revenue targets and maximize business growth and profitability.

Relationship Management

• Strengthen relationships with Bancassurance Officers.
• Follow up on renewals of Bancassurance accounts in Head Office to ensure business continuity.
• Negotiate renewal terms and recommend policy adjustments based on client needs.
• Maintain a high retention rate by ensuring excellent customer service and engagement.

Sales Activity Monitoring

• Maintaining a regular and accurate updated database of all active Banks & MFIs and submitting a monthly report to Channel Head.

Claims Liaison & Customer Support

• Act as the key link between the marketing and claims departments to ensure smooth claims processing.
• Assist Bancassurance clients with claims documentation and provide updates on claim progress.
• Identify common claim issues and provide feedback to improve service delivery.
• Work with underwriting and claims teams to resolve Bancassurance clients’ concerns efficiently.

Any other duties assigned by the Supervisor/Management.

Qualifications & Experience:

• Bachelor’s degree in Business, Marketing, Insurance, or a related field.
• Minimum of 1 year of experience in insurance sales, renewal retention, or claims handling.
• Knowledge of general business insurance is an added advantage.

Key Skills & Competencies:

• Excellent communication and customer service skills.
• Strong negotiation and problem-solving abilities.
• Ability to work independently and meet set objectives.
• Proactive approach to client follow-up and retention strategies.
• Good understanding of claims processes and resolution techniques.
• Ability to work under pressure with minimal supervision and meet deadlines.
• Team player with the ability to collaborate across departments.