Sales Executive – Retail & Online Sales at Nexus Staffing Solutions

Nexus Staffing Solutions Limited is recruiting on behalf of its client, a fast-growing retail and e-commerce company, for an energetic, customer-focused, and results-driven Sales Executive – Retail & Online Sales.

The successful candidate will be responsible for driving sales across physical and digital channels, engaging customers, converting enquiries into purchases, and ensuring a seamless customer experience from initial enquiry to order fulfilment.

This opportunity is ideal for a sales professional who enjoys customer interaction, understands the importance of timely follow-ups, and thrives in a target-driven retail environment.

Key Responsibilities

• Welcome and assist walk-in customers, demonstrate products, and close sales.
• Respond promptly to enquiries received through WhatsApp Business, telephone calls, social media, and other online channels.
• Follow up on sales leads consistently to maximise conversion rates.
• Maintain excellent knowledge of the company\'s products, features, pricing, and promotions.
• Process customer orders accurately and coordinate timely fulfilment.
• Handle customer complaints, after-sales enquiries, and warranty requests professionally.
• Build and maintain strong customer relationships to encourage repeat business.
• Maintain accurate customer and sales records using POS, CRM, or other sales management systems.
• Work towards individual sales targets and contribute to overall business performance.
• Identify opportunities to upsell and cross-sell products where appropriate.
• Maintain a professional appearance and an organised sales environment.

Minimum Requirements

• Proven experience in retail sales, showroom sales, or a customer-facing sales role.
• Strong spoken and written English and Kiswahili.
• Practical experience handling customer enquiries through WhatsApp Business, telephone, and online platforms.
• Familiarity with POS systems, CRM software, or similar sales management tools.
• Excellent communication, negotiation, persuasion, and interpersonal skills.
• Strong customer service skills and a demonstrated ability to convert enquiries into sales.
• High levels of integrity, reliability, self-motivation, and attention to detail.
• Ability to work independently while contributing effectively to a team.
• A diploma or degree in Sales, Marketing, Business Administration, or a related field will be an added advantage.
• Female candidates are particularly encouraged to apply.