Sales Executive – Trucks at CFAO Motors Kenya limited (Formerly Toyota Kenya)

JOB PURPOSE

• The purpose of the job is to increase the sales of our solutions through customer visits, proper reporting & close collaboration with the dealer.

MAIN RESPONSIBILITIES OF THE JOB

Operational Responsibilities

• Sale of new units Trucks or any other brands the company may introduce
• Efficient use of SSI, DSSW/Product knowledge, E Learning and CRM achieving 100%
• Procure LPO and or payments of new sales deals
• Attend to showroom traffic
• Attend to company events as and when required
• Achieve monthly sales targets
• Prepare and present quotations to prospective customers, keeping within authorized discounts
• Delivery of new vehicles to customers
• Collect market information on market trends and shifts to assist in accurate ordering of new models, and update our database
• Submit activity report to the Sales Manager – MB Trucks & Bus on daily basis
• Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making;
• Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
• Prepare quotations in a timely manner in line with the CFAO Motors guidelines to assist close sales in a timely manner;
• Create sales orders to facilitate timely invoicing
• Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
• Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
• Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
• Advise clients on finance packages available through partner financial institutions (Loxea and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed;
• Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
• Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;
• Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
• Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the CFAO Motors brands;
• Submit accurate daily/weekly deliveries and order intake data to the sales manager to keep track of the monthly sales targets as per budget;
• Support in the unit ordering process to ensure optimal stock holding at all times;
• Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
• Assist customers in filing government tax documentation e.g. itax in order to prepare advance tax documents.

KNOWLEDGE,  SKILLS AND EXPERIENCE

• Minimum level of academic and professional  qualification required to perform effectively in the role
• Degree in sales and marketing or other relevant field
• Minimum level of experience required to perform effectively in the role
• 3 years’ working experience in sales  in the automotive industry

WORKING RELATIONSHIPS

Internal customers

• Sales Administration
• Registration Officers
• Logistics And Vehicle Preparation Team
• Marketing
• Sales Stocks And Planning
• Service Advisors
• Parts Sales
• Finance Department

External Customers

• Corporate Clients
• SMEs
• Individual Clients
• Suppliers
• Financial Institutions/Banks
• Pre-Owned Units Section
• Kenya Revenue Authority
• Contracted Personnel

COMPETENCIES

Technical

• Proficient in Microsoft Office applications/computer literacy
• Driving Skills
• Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
• Knowledge in professional standards

Functional

• Writing skills
• Presentation skills

Behavioral

• Excellent Customer Service skills
• Excellent interpersonal skills
• Pleasant and outgoing personality
• Strong negotiating and influencing skills
• Excellent presentation skills and communication skills (written and spoken)
• A team player with a go-getter attitude
• Ability to work under pressure and meet sales targets
• Organizational skills.