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  • Posted: Jun 18, 2021
    Deadline: Not specified
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  • TalentintheCloud is a Specialist Recruitment Agency to the FinTech and Payments sector across Africa. We are Headquartered in London and have representatives in South Africa, Nigeria and Kenya.
    Read more about this company

     

    Sales Operations Manager

    People are their most important asset, and they invest a great deal of time and resources in training and developing each and every person within the business to help them achieve great results. The ideal candidate will come with in-depth experience, working across multiple countries, a great grasp of the ever-changing FinTech space and a superb can-do attitude.

    Requirements

    Responsibilities:

    Sales Technology

    • Evaluate, implement, and manage all sales tools and technologies, including CRM, sales automation, data quality and enhancement, process and activity discipline
    • Customize and design CRM database to match sales processes, as well as shorten timeline for account creation and merchant onboarding
    • Create and implement CRM data hygiene and data maintenance program
    • Drive adoption and usage of sales automation solutions and processes
    • Identify, implement and train team on other sales-enabling technologies

    Performance Management

    • Define, track, and report sales metrics and KPIs for entire sales team, ensuring consistency and comparability across markets and regions
    • Manage all rates adjustment programs and ensure CRM is maintained as main source of rates data and tracking
    • Design and adjust sales incentive programs on an annual basis, report incentive payments to HR on a monthly and quarterly basis
    • Provide strong operational support to regional markets and sales leaders on winning strategies
    • Design and develop training programs for:
    • New Sales team member onboarding
    • Management training for new Sales team leaders
    • Implementation of strategic projects or new products
    • Process OptimizationLeadership/ SupervisoryRequirements
      • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business
      • Define and deliver techniques to improve the funnel performance for sales management
      • Identify and eliminate sales process bottlenecks and inconsistencies
      • Implement merchant lifecycle management strategies to track relationships from lead generation to revenue realization, account development, and retention while developing strategies to maximize merchant LTV (lifetime value)
      • Assist in all facets of sales planning, including regular updates to quotas, headcount, and sales plan
      • Design, implement, and manage forecasting, planning, and productivity processes to ensure appropriate resourcing based on key business metrics
      • Enforce and champion Data Privacy compliance and training within the Sales organisation
      • Inside Sales

    Requirement

    • Education: University Graduate
    • 4 + years of management
    • Experience: banking or fintech background preferred with some B2B sales experience
    • Preferred industry related experience: Card scheme, Travel industry (bookings/res system awareness an advantage), previous experience in the Payments / Fintech space would be an advantage
    • A people person is required, technically competent, highly organized, but with commitment to fostering strong working relationships with other teams and team members; some regional or international exposure would be an advantage (outside Kenya)
    • A work permit could be considered but only for an exceptional candidate who indicates long-term commitment
    • Design and create CRM campaigns program to optimize responses from legacy leads
    • Segment legacy leads and communicate new features and announcements to strong lead prospects
    • Own lead distribution and management
    • Implement conversion tracking in order to benchmark and measure productivity by sector, market and team member
    • Manage a team of 3 including a Sales Operations Specialist and Sales Operations Coordinator, Sales Operations Administrator, as well as any other sales operations team member as needed
    • Mentor Sales Operations team members, assisting in the execution of their duties upon request, ensuring constant improvement in their professional skills
    • Plan & supervise administrative support for HOS to ensure smooth functioning of calendar, meeting & trip/travel planning

    Method of Application

    Interested and qualified? Go to TalentintheCloud on talentinthecloud.zohorecruit.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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