Sales Representative at Mobile Financial Solutions

Job description

The sales representative’s main responsibility is being the primary touch point for MFS Customers through direct engagement. This will involve reaching out to new customers during sales activations and engagement of existing customers through direct engagement, in line with the company’s key performance strategies.

Key Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Establish, develop and maintain positive relationship with MFS Customers.
• Reach out to customer leads through direct visits and develop their portfolio.
• Visiting customers to find out why they are defaulting in making payments. Prevent loans from being written off due to insufficient/non-payment of monthly instalments.
• Ability to travel out of town when necessary to meet with customers and/or stakeholders.
• Following up with customers to make payments, solve customer queries via customer visits, follow up telephone calls.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyse the territory/market’s potential, track sales and status reports
• Supply line manager with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback, and training

Qualifications

• Diploma/Bachelor’s degree in Sales or related field preferred
• Proven work experience as a sales representative
• Computer skills
• Competencies and Attributes/Skills
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication and negotiation skills
• Prioritizing and time management
• Relationship management skills and openness to feedback
• Ability to efficiently and effectively manage organisational resources
• Interpersonal and communication skills
• Planning and organisational skills
• Confidentiality and professionalism
• Internal and external customer orientation
• Team player