Sales Representative – Music Department at Reeds Africa Consult

We are looking for a knowledgeable and enthusiastic Sales Representative to join our Music Department. The ideal candidate will have a deep understanding of musical instruments—including their components and functions—and a passion for helping musicians find the right gear. You will be responsible for engaging customers, offering expert guidance, and supporting both amateur and professional musicians with their purchases.

Job Description

Key Responsibilities:

Sales & Customer Service

• Greet and engage customers in a friendly and professional manner.
• Understand customer needs and recommend suitable instruments or parts.
• Demonstrate musical instruments and explain their features, advantages, and maintenance.
• Sell instruments, accessories, sheet music, and parts.
• Offer cross-selling and upselling opportunities to maximize store revenue.
• Maintain updated knowledge of new products, trends, and technologies in music.

Technical Knowledge & Support

• Advise customers on proper care, maintenance, and tuning of instruments.
• Assist customers in selecting compatible parts or accessories
• Troubleshoot common instrument issues and recommend service or repair when needed.
• Understand key components of various instruments.

Store Operations

• Assist in restocking shelves and maintaining product displays.
• Ensure instruments are tuned, clean, and presented well for demonstration.
• Operate the point-of-sale (POS) system for billing and inventory tracking.
• Participate in inventory counts and stock organization.
• Support in organizing in-store demos, events, or workshops.

Job Requirements

Qualifications & Requirements:

• Certificate, Diploma, or Degree in Music, Sound Engineering, or a related field is preferred.
• Minimum 1–2 years of sales experience, preferably in a music retail environment.
• Hands-on experience playing or handling various musical instruments is an advantage.
• Strong understanding of the components and functionality of different musical instruments.
• Familiarity with instrument accessories and repair basics.
• Excellent communication and interpersonal skills.
• Sales-driven mindset with good customer service orientation.
• Reliable, responsible, and self-motivated.