Sales Supervisor at KEDA Kenya Ceramics Company Limited

We are seeking a driven and results-oriented Sales Specialist to join our Nairobi-based team and support our continued growth.

Key Responsibilities

Customer Engagement & Relationship Management

• Build and maintain strong, long-term customer relationships to drive repeat business.
• Identify customer needs and recommend suitable products or solutions.
• Conduct product demonstrations, presentations, and sales consultations.

Sales & Revenue Growth

• Achieve and exceed monthly and quarterly sales targets.
• Develop and implement strategies to generate new leads and expand the customer base.
• Negotiate pricing, terms, and contracts to close high-value deals.

Product & Market Expertise

• Maintain in-depth knowledge of company products, features, pricing, and competitive positioning.
• Conduct market research to track industry trends, competitor activities, and new opportunities.
• Provide customer insights and feedback to product and marketing teams.

Cross-Functional Collaboration

• Work closely with the marketing team to execute sales campaigns and promotions.
• Coordinate with operations and customer service teams to ensure smooth order fulfilment and customer satisfaction.
• Participate in training sessions, trade shows, and industry events.

Customer Support & After-Sales Service

• Follow up with clients after sales to ensure satisfaction and identify up-sell or cross-sell opportunities.
• Handle customer inquiries, issues, and complaints promptly and professionally.

Qualifications & Requirements

Experience

• 2–4 years of relevant sales experience.

Education

• Bachelor’s Degree in Sales & Marketing or a related field.

Key Skills & Attributes

• Strong proficiency in Excel and data analysis.
• Proactive, self-driven, and highly organized.
• Excellent communication and presentation skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work under pressure and meet deadlines.
• Effective time-management and multitasking skills.
• Team-oriented, adaptable, and quick to learn.
• High level of professionalism and strong work ethic.