Sales & Support Consultant at Nathan Digital

Position Overview:

• We are seeking a dynamic Sales & Support Consultant to join our team and play a pivotal role in setting up our company while effectively managing inbound sales and supporting existing clients. This role requires a unique blend of sales acumen, customer relationship management skills, and the ability to contribute to the establishment and growth of our company.

Key Responsibilities:

Sales Support:

• Handle inbound sales inquiries promptly and professionally.
• Engage with potential clients to understand their needs and effectively communicate our products/services.
• Guide prospects through the sales process, from initial contact to closing deals.
• Collaborate with the sales team to achieve targets and contribute to sales strategy development.

Client Support:

• Serve as the primary point of contact for existing clients, ensuring their needs are met and issues are resolved promptly.
• Build strong relationships with clients through proactive communication and excellent service delivery.
• Provide product demonstrations and training sessions as needed to enhance client understanding and satisfaction.
• Actively listen to client feedback and incorporate insights into product/service improvements.

Company Setup:

• Assist in the setup and establishment of new processes, procedures, and systems within the company.
• Contribute ideas and recommendations for improving operational efficiency and client service delivery.
• Work closely with cross-functional teams to ensure seamless integration of sales and support functions.

Required Skills and Qualifications:

• Proven experience in sales, preferably in a consultative sales role.
• Strong communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Customer-focused with a passion for delivering exceptional service.
• Experience in client relationship management and problem-solving.
• Ability to adapt to a dynamic startup environment and contribute to company growth.
• Bachelor’s degree in Business Administration, Marketing, or related field preferred.

Preferred Qualifications:

• Experience with CRM software (e.g., Salesforce, HubSpot) and support ticketing systems.
• Familiarity with startup environments and the challenges associated with company setup.
• Previous experience in a sales support or customer success role.