Schemes Operations Executive at Interswitch

Job Purpose

To facilitate the utilization of Interswitch Products for optimal and efficient transaction processing activities while ensuring that any issues that do arise are managed and resolved within a reasonable and agreeable manner by the customer

Responsibilities

Products Operations Management

• Product- user administration for all internal and external customers
• Updates product documentation for all products under Schemes Management
• Maintains up-to-date contact details and bank mandates for all Schemes Management Operations’ external customers
• Resolves and responds to customer queries on products under Schemes Operations
• Maintains and amends limits, OTB, static data on cards, merchants or terminals as per instructions and confirms the same
• Reversal of entries as advised by the banks
• Picks and processes incoming and outgoing files from the Schemes onto the Card Management Systems
• Runs the EOD processes, generates EOD reports and places in the respective banks’ folders
• Processes the banks BRSOUT and BRSIN payment files as per the set SLA’s
• Prepare GL entries to be shared with Banks.
• Uploading of MasterCard files OMC, ABU, T067 and T068.
• Testing and updating check lists when on boarding new projects

Process Management and Support

• Assists in resolving all operational issues that may arise as a result of utilizing product under Switching and Processing scheme portfolio
• Advising NOC on Priorities that need to be raised in case of system downtimes

Reporting

• Ensures accuracy of reports contained in all products under Switching and Processing Operation
• Logs for ad hoc reports as requested by internal and external customers
• Provides statistics on fees and earning for institutions on different schemes

Transaction Security

• Secures transaction Processing:
• Monitors transactions on the authorizing platforms and corrective measures taken e.g. card statusing and advising banks
• Ensures instructions from the institutions are correctly acted upon as per SLA’s
• Ensures that SMS alerts, OTP’s and e-statements are being sent out to customers
• Uploads cards for 3DS enrolment for the different schemes

Fraud Detection

• Carries out Fraud Detection activities:
• Monitoring transactions in Online Viewer and TX monitoring viewer based on fraud management rules from banks and ensuring that email alert notifications are being sent to the banks.
• Checks and confirms email notification alerts generated on flagged postilion debit card transactions are being sent out to the banks
• Monitoring of transactions on postilion based on response codes and actioning accordingly
• Log requests for suspicious merchants blocking and unblocking to support team as requested by banks

Fraud Reporting

• Maintain a list of reported fraud cases per institution
• Maintain a list of blocked and unblocked merchants
• Share a list of cards that have transacted in a suspicious merchant within the month with the banks for analysis

Qualifications

Education qualifications

• First degree in Either Computer Science or Finance

Experience

• 2 - 4 years industry experience preferably in a banking or Fintech.
• Excellent verbal and written communication skills