Seller Service at Kilimall

Duties & Responsibilities:

• Seller Support & Consultation
• Providing Optimization Strategies to Boost Sales
• Handling Complaints & Disputes
• Policy Communication & Compliance Management
• Enhancing Seller Satisfaction
• Cross-Department Collaboration

Requirements:

• Bachelor's degree.
• Experience in customer service, operations, or seller support is preferred.
• Technical Skills; Proficiency in computer operations, including Excel and Word.
• Basic knowledge of marketing and customer service, with the ability to provide targeted advice to sellers.
• Soft Skills; Excellent communication skills and strong customer service awareness, with patience in addressing seller inquiries.
• Strong problem-solving abilities with clear logical thinking and the ability to work under pressure.
• Team player with the ability to collaborate efficiently across different departments.