Senior Account Executive at Amadeus

Job Title

• We have an exciting opportunity to join Amadeus Eastern Africa as a Senior Account Executive. This is a rare and excellent opportunity to play a key role in driving growth, strengthening customer relationships, and expanding market share within the region.
• In this role, you will influence decisions, anticipate dependencies in complex scenarios, contribute to transversal projects, propose improvements to processes and be accountable for own and team commitments.​ You will report directly to the General Manager.
• We are particularly interested in a dynamic and results‑driven professional who is ready to take on a new challenge and is passionate about our organization. The ideal candidate will bring a strong blend of commercial acumen, regional experience, and a collaborative mindset, along with the following:
• Proven experience with Amadeus IT product range, or in IT solution sales, account management, or a similar role within a commercial/business environment
• Demonstrated success in managing multiple accounts and driving sales opportunities to closure
• Experience supporting and managing business across multiple countries within Eastern Africa
• Background in the private sector, preferably within multinational organizations
• Strong financial awareness with the ability to understand and support commercial decision-making
• Ability to thrive in a fast‑paced environment, effectively prioritize competing demands, and consistently deliver results under pressure
• Highly target‑driven, with a strong track record of meeting or exceeding performance goals
• A collaborative team player with a positive, proactive mindset and strong interpersonal skills

Main Duties and Responsibilities

• Develop and grow existing customer accounts, ensuring high satisfaction and identifying opportunities to improve profitability and efficiency
• Identify and pursue new business opportunities, taking ownership from lead generation to deal closure
• Support the delivery and implementation of new products and solutions within agreed timelines
• Manage and respond to customer operational requests in a timely and effective manner
• Ensure customers fully leverage Amadeus solutions to achieve performance and productivity targets
• Keep customers informed of new product releases and enhancements
• Support resolution of product or technical issues in collaboration with internal teams
• Partner with Pre‑Sales and Customer Success teams to deliver integrated customer solutions
• Collaborate with Commercial Operations to secure business case approvals for renewals and market-share development.

As a Senior Account Executive you are expected to:

• Demonstrate strong alignment with the values and objectives of Amadeus
• Think strategically, identify innovative solutions, and actively contribute to the overall success of the organization
• Collaborate effectively across departments, including Finance, IT, Marketing, and other key teams

Other requirements:

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or related field
• Minimum of 10 years’ experience working as an Account/Sales Manager