Senior Country Manager at Kenya Airways

Brief Description        

• To ensure a cohesive regional outlook, optimize revenue and profitability; motivate team while continuously promoting growth and the company’s image. Developing sales strategy, overseeing marketing initiatives, supporting portfolio growth.

Detailed Description        

• Develop Area sales strategy and oversee its implementation. To develop and implement sales/marketing plans to deliver budget objectives and optimize on resources.
• Responsible for Commercial Managers in Kenya and GSA South Sudan and Somalia.
• To lead, motivate, guide, support, develop the team within the region to enhance productivity and efficiency.
• To achieve, optimize revenue budget target for maximum and sustainable profits.
• To prepare, monitor and control annual regional budget to ensure expenditure is in line with business plan
• To identify and develop new business opportunities (SPAs, Route, BASA, Commercial Agreements, GSAs, lnterline sales etc) for revenue growth.
• Engage Government of Kenya Departments and Ministries for contracting as per Fly Kenya Policy.
• Promote image of company to the market region (Government/Travel Agents/CAA, Trade parties etc) for good relationship and safeguard of company business.
• Manage and sustain high yields from Travel Agents. Develop profitable relationships with portfolio of travel trade suppliers to secure long-term business e.g., TMC Partners
• Mobilize promotion of KQ through IATA/Non-IATA Travel Agents and sustain maximum support to Kenya Airways.
• Apply sales & marketing techniques to generate customer loyalty.
• Attend industry related shows/seminars/exhibitions to ensure Kenya Airways retains high profile with Travel Agents.
• Build and maintain good relationships with colleagues at PW/JM to leverage the strength of the Partnerships/Codeshares.
• Ensure suitably trained/qualified personnel are recruited/retained/developed.
• Responsible for the regular review of all the Tactical Plans for CMs to drive high performance and ensure accountability of KPIs.
• Ensure conformity with all regulatory requirements, organization standards and local procedures.
• Develop and champion a security and safety culture within Sales incompliance with relevant legislative/industry requirements.
• To ensure a healthy working environment in accordance with relevant industry and legislative requirements for personnel working in Sales.
• Routine monitoring Sales activities to ensure audit compliance.
•  Liaise with the relevant authorities, customer airlines and other operationally relevant external parties.
• Any other duties that shall be assigned from time to time.

Job Requirements        

• Bachelor’s Degree in a relevant field or related experience in an aviation role required.
• Progressive Airline experience, Minimum 5 years in sale & marketing or minimum 7 years’ experience in Airline Commercial Environment. – 4 must be in a managerial position.
• IATA Diploma or relevant professional qualification.
• Thorough awareness of Commercial Airline industry dynamics and operational procedures.
• Excellent written and oral communication skills
• Computer Proficient MS Office (Outlook, PowerPoint, MS Word, Excel)
• Experienced delivery of service in demanding airline sales/aviation environment
• Execution Excellence -Focus on achieving results. Change adaptability and comfortable with working with ambiguity.
• Excellent Communication, Interpersonal, Presentation and Negotiation skills.
• Strong organizational, planning, and analytical skills.
• Experienced in planning and managing human and material resources. Must be a good people manager.
• Clean Driving License

Additional Details        

• High integrity with high influencing skills.
• Stamina, drive, self-motivation and a passion for Kenya Airways and customer service
• Self-confident, Decisive, and results-orientated
• Good PR, Diplomacy, and empathy.
• Ability to work under pressure and embrace challenges.
• Flexible, Proactive, and innovative.
• Analytical with ability to prioritize.
• Able to work independently and as part of a team/Team player