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  • Posted: Mar 10, 2021
    Deadline: Mar 30, 2021
  • The Non-Governmental Organizations Co-ordination Board is a State Corporation established by the Non-Governmental Organizations Co-ordination Act (Cap 19) of 1990. The Board has the responsibility of regulating and enabling the NGO sector in Kenya. The NGOs Co-ordination Board started its operations in 1992 and is currently under the Ministry of Interior and Co-ordination of National Government.
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    Senior Customer Care Assistant

    Job Summary

    • A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;2. Minimum KCSE C- (minus) or its equivalent
    • Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
    • Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
    • Telephone Occupational Test II from a recognized institution or its equivalent;
    • Certificate in Supervisory Skills Development Course lasting not less than two (2) weeks from a recognized institution or its equivalent;


    • Managerial / Supervisory ResponsibilitiesSupervise and guide junior staff;II. Operational Responsibilities / Tasks1.     Maintain calls register;2.     Answer and direct telephone calls;
    • Update the institutional telephone directory;
    • Attend to physically challenged visitors and staff;
    • Verify telephone bills before payments;
    • Report promptly any switchboard defects to the supervisor;
    • Direct and guide visitors;
    • liaise with telephone service providers;
    • Provide good customer care service;
    • Collect customer information, analyze customer needs and give recommendations to the management.

    Method of Application

    Interested and qualified persons are requested get the comprehensive job description form the Board’s website: or  send  email  to

    • Applicants should provide all the details requested for in the advertisement. It is an offence to include incorrect information in the application. Details of academic and professional certificates not obtained by closure of the advert will not be accepted thereafter.
    • Only shortlisted and successful applicants will be contacted.
    • Canvassing in any form will lead to automatic disqualification.
    • The NGOs Co-ordination Board is committed to implementing the provisions of the Constitution – Article 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men and women, members of all ethnic groups and persons with disabilities. THEREFORE, PEOPLE WITH DISABILITIES, THE MARGINALIZED AND THE MINORITIES ARE ENCOURAGED TO APPLY.
    • Shortlisted candidates shall be required to produce ORIGINAL documents of their National Identity Card, academic and professional certificates and transcripts during interviews.
    • All applicants are notified that it is a criminal offence to present fake certificates/documents.
    • Terms of engagement: Permanent and Pensionable

    Applications should reach the Board on or before 30th March 2021 by close of business at 5.00 pm (East African Time).

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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