Senior Customer Care Assistant at Special Economic Zones Authority (SEZA)

 REF: SEZA/HR/2023/12/8
 Job Description
Duties and Responsibilities

• Maintaining calls register;
• Answering and directing telephone calls;
• Updating institutional telephone directory; attending to physically challenged visitors and staff;
• Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor;
• Directing and guiding visitors; liaising with telephone service providers; providing good customer care service;
• Supervising and guiding junior staff;
• Collecting customer information, analyzing customer needs and giving recommendations to the management.

Requirements for Appointment
For appointment to this grade a candidate must have: -

• At least four (4) years relevant Experience;
• A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;
• Minimum KCSE C- (minus) or its equivalent
• Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
• Telephone Occupational Test II from a recognized institution;
• Certificate in Customer Care from a recognized institution;
• Demonstrated merit and shown ability as reflected in work performance and results;
• Proficiency in computer applications; and
• Fulfill the requirements of Chapter 6 of the Constitution.