Senior Customer Care Officer at Insurance Regulatory Authority (IRA)

Job purpose

The position is responsible for providing professional and efficient front office services to uphold the corporate image of the Authority.

Job Specifications:

Duties and responsibilities will entail:

• Managing incoming and outgoing calls and route to appropriate persons.
• Directing enquiries from external stakeholders to relevant employees.
• Managing guests in a professional manner. Managing internal stakeholders.
• Monitoring flow of visitors for security controls.
• Maintaining the appointment diary either manually or electronically.
• Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Implementing Quality Management System standards and continuously identifying and managing risks.

Persons Specifications

• Bachelors’ Degree in of the following fields:
• Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution.
• Certificate in Customer care or equivalent qualification is an added advantage.
• Possess three (3) years’ experience in a customer experience role.
• Certificate in Computer proficiency.
• Meets the requirements of Chapter Six of the Constitution.

Competency and Skills

• Good communication skills.
• Good organization and interpersonal skills.
• Ethical and integrity. Team player.