Senior Customer Experience Officer, Digital and Creative Services at Higher Education Loans Board (HELB)

Ref. No. HELB/018 - Grade 6 
Job Profile

• The office holder will be responsible for creating artistic concepts, supervising the creative team, collating the creative and design needs for HELB.

 Job specification.

• Creating artistic concepts and ideation that align with the business needs.
• Creating business branding materials for product & services awareness creation
• Engaging business units to develop/ review business workplans into communication objectives.
• Supervising the creative team, track productivity and liaise with support business functions for resources andequipment.
• Developing and enforcing approvals, signoffs, and risk schedule from all editorial and creative products.
• Tracking insights from multi-channel platforms and integrating the same into organization communication strategy.
• Collating the creative & design needs for HELB.
• Recommending changes to workflows to improve efficiencies and cut operational costs.

Person Specifications
 For appointment to this grade an officer must have: -

• Served for a cumulative period of six (6) years relevant work experience three (3) of which must have been in the grade of Corporate Communication Officer I or in a comparable position;
• Bachelor’s degree in public relations, Communication, Journalism, Marketing,
• International relations or equivalent qualifications from a recognized institution;
• Membership to a relevant professional body and in good standing where applicable;
• Certificate in Computer Applications; and
• Shown merit and ability as reflected in work performance and results.

Key Competencies and skills

• Communication
• Planning and organizing
• Problem Solving
• .Analytical
• Report writing.
• Innovative
• Emotional intelligence
• Creativity
• Team player
• Time Management