Senior Director, Franchise Operations at The Coca-Cola Company

Position Overview

• Lead the Franchise or Region team and provide commercial expertise to drive the business plan successfully working with our bottling partners. Co-ordinate all Marketing, Commercial and Franchise activities across a geographic location to achieve volume and share objectives through supporting the execution of the Bottler Business Plan (BBP). Leverage functional support and expertise to address opportunities or issues quickly – Marketing, Commercial, Legal, Public Affairs Communication (PAC, Technical, Finance or HR.

What You'll Do For Us

Strategy and Business Performance:

• Develop and implement 3 year BP and annual BP for assigned geography aligning bottler around key investment commitments.
• Approve and ensure execution of annual BBP(s) – manage opportunities and issues arising with Bottler Leadership Team
• Approve and ensure execution of annual Customer Business Plans

Finance

• Manage P&L for the Region ensuring delivery of the Profit, Volume and Share numbers.
• Ensure adherence to Local Chart of Authority, financial governance standards and management of Opex locally.
• Effectively adjust and correct during the annual cycle to ensure delivery of profit numbers.

Market Execution and Commercial Excellence:

• Identify commercial and market development improvement initiatives to drive incremental volume, profit or share.
• Ensure the Region or territory OBPPC is optimized leveraging Conjoint analysis and the BU experts.
• Drive the RED agenda with the bottling partner(s)ensuring it is embedded into organizational culture.
• Actively pursue opportunities to improve our Route to Market, leveraging best practices
• Ensure application of consumer programs designed to enhance consumer brand equity.
• Drive horizontal expansion through outlet creation incentive programmes

Manage Capacity to Produce and Distribute

• Lead the conversations with our bottling partners to agree investment levels to meet demand.
• Plan three years ahead for investment in Capacity, Glass and Coolers
• Lead the Quality agenda at the [plants ensuring we meet our Package and Product quality metrics.
• Monitor capacity performance to anticipate opportunities or challenges in the Supply Chain

Franchise Leadership

• Build value based and strategic “win-win” relationships with System partners at Bottler leadership team and regional levels.
• Lead strategic System capability planning to ensure we have the Processes, Organisation, Technology, Culture and People to deliver 3 year commitments.

People Leadership

• Motivate and lead the Region Team and any dotted line functional support to deliver the Long Range and Annual Business Plan
• Build System and team capability to ensure our team continues to lead the market and build the careers of our Associates.
• Effectively manage all people processes to a high quality, on time and on budget – training, performance management, organizational changes etc.

External Stakeholders and Sustainability

• Represent the Company to all external stakeholders and all KO events.
• Manage the profile and reputation of the company and lobby Governments with the support of PAC.
• Lead the Workplace Rights and Human Rights agenda with bottling partner(s).
• Assist fully in the execution of community programs designed to enhance KO reputation within the community.

Qualifications And Requirements

• Business degree qualification minimum, MBA preferable
• Minimum 10-12 years’ experience with a FMCG Company with at least 5 years in Operations. Functional experience would be an advantage. Bottler experiences an added advantage.

Skills

• Commercial Acumen