Senior Engineer, Endpoint Systems at International Rescue Committee

Job Overview: 

The main responsibility of the Senior Engineer, Endpoint Systems is to manage and maintain the IRC’s global fleet of workstations.  Activities associated with this role include the creation and maintenance of standard software images compatible with all supported devices, software deployment and regular updates, and driving security and acceptable use policy compliance.  The senior engineer is responsible for the ongoing vision and strategy for endpoint computing and is expected to maintain knowledge of new technologies and industry trends to ensure that the IRC consistently delivers innovative technology tools to users across all programs.

Major Responsibilities:

• Lead projects related to software rollouts, operating system upgrades and workstation management.
• Manage the IRC’s suite of endpoint management tools, such as Microsoft Configuration Manager (SCCM), Microsoft Intune, and additional capabilities provided by Sophos, Microsoft, and others as applicable.
• Work closely with IT on projects and operations related to rolling out applications and devices for the global workforce.
• Work with the information security team to devise efficient and cost-effective ways to support compliance of security and acceptable use policies on IRC devices.
• Communicate and collaborate with the business to understand emerging computing needs and create standards-based repeatable solutions to scale. Advocate for innovative user needs.
• Provision and track endpoint management tools to ensure successful deployment and effective management of devices, software images and applications.
• Use management tools to automate software updates and ensure IRC devices are up to date with operating system and software updates.
• Monitor asset management data and practices to maintain an accurate repository of information related to endpoint assets and assigned users.
• Serve as a point of escalation for the service desk for issues reported on desktop applications and workstations.
• Monitor, audit and enforce IT equipment, software, and operating standards.
• Maintain current knowledge of all relevant technologies and periodically recommend new approaches as appropriate.

Job Requirements: 

Work Experience: 

• Deep knowledge and experience with endpoint technologies; including but not limited to operating systems (Windows 10/11, MacOS), wireless networking, mobile device management (iOS, Android), OS deployment, Microsoft Autopilot, and storage encryption.
• Experience with Windows Server, Azure AD, Office 365.

Demonstrated Skills and Competencies: 

• Windows 10/11, Microsoft Configuration Manager (SCCM), Microsoft Intune, Microsoft Defender for Endpoint, Box, Microsoft 365 Apps for Enterprise, Azure AD, Active Directory including Group Policy management, PowerShell, and VMware.

Preferred experience & skills: 

• 5+ years of enterprise technology experience with a focus on endpoint technology.
• Good interpersonal and communication skills
• Strong planning and organization skills
• Strong troubleshooting skills
• Ability to work both independently and in a dynamic, cross-functional global team structure
• Adaptability and flexibility for a constantly evolving workplace
• Excellent business and employee customer service skills