Jobs at International Rescue Committee

Job Overview/Summary:

The Regional Admin Manager is responsible for a wide range of administrative, and support services for the Great Lakes Regional Team. The Regional Admin Manager will maintain excellent management and communications systems to enable the team to perform at the highest possible levels. The position reports to the Regional Vice President (RVP) and a dotted line to the IHUB Administrative Responsible and works closely with Regional Senior Management Team (RSMT).

Essential Job Functions:

Administration

• Provide support to the Regional Vice President inclusive of managing the calendar, providing support in email management, managing travel and tracking key initiatives.
• Provide a full range of administrative and operational support to SMT, inclusive of preparing payment requests, travel reimbursements, support to organizing visas and accommodation, managing leave trackers, etc.
• Coordinate regional and inter-departmental meetings inclusive of setting agendas, taking notes, and following up on action plans as required. When needed, organize all logistical management for workshops/meetings
• In coordination with the HR Department, provide support in initiating new recruitment and complete necessary steps i.e., RRF, Job description...

Event Planning and Delivery

• Maintain a Regional Calendar of events – both external and internal.
• Assist with the preparation and execution of engagements and events run by IRC in the region if required.
• Organize and execute regional conferences and workshops as assigned, inclusive of proposing suitable dates, times, venues, travel, catering and reconciliation of expenses against approved budgets.
• Capture key takeaways from events and follow up on action items.

Communications

• Support in the preparation of internal communication as requested by Regional Vice President and Regional Management Team
• Maintain regional knowledge management systems, in particular to establish procedure and routines to assure consistent and regular usage of shared regional Box folders.
• Keep up to date the RescueNet Great Lake and filled with useful information.

Management Support

• Connect and coordinate with regional management team and extend support in day-to-day work.
• Identify gaps and manage systems/ process improvement to enhance the efficiency of regional inter-departmental work.
• Under the direction of the Regional Vice President, assist with other departmental needs and specific projects.

Job Requirements:

• Education: Bachelor’s degree in Business Administration or any related field.
• Work Experience: 4 to 5 years of experience in a similar role, preferably working in INGO environment.

Demonstrated Skills and Competencies:

• Good understanding of operations, including operational challenges faced in the countries.
• Strong communication and interpersonal skills: demonstrated ability to work effectively across and within a large, complex non-profit organization, both laterally and vertically, and diplomatically communicate with a variety of people in a multi-cultural environment.
• Excellent organizational skills: the ability to work independently in a fast-paced, detail-oriented environment and efficiently organize the workflow of a fast-paced team.
• Proven attention to details: the ability to track and process multiple details simultaneously and accurately.
• Strong visual skills: the ability to assist with preparation of charts and graphs in Excel and PowerPoint.
• Flexible work attitude: the ability to work productively in a team environment and independently.
• Trustworthy with an ability in maintaining confidential information.
• Solid writing and editing skills: the ability to draft and edit professional documents and correspondence in English and French.
• Strong computer skills: ability to work effectively and accurately with MS Outlook, Word, Excel, PowerPoint, and to adapt to new applications.

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Job Overview: 

The main responsibility of the Senior Engineer, Endpoint Systems is to manage and maintain the IRC’s global fleet of workstations.  Activities associated with this role include the creation and maintenance of standard software images compatible with all supported devices, software deployment and regular updates, and driving security and acceptable use policy compliance.  The senior engineer is responsible for the ongoing vision and strategy for endpoint computing and is expected to maintain knowledge of new technologies and industry trends to ensure that the IRC consistently delivers innovative technology tools to users across all programs.

Major Responsibilities:

• Lead projects related to software rollouts, operating system upgrades and workstation management.
• Manage the IRC’s suite of endpoint management tools, such as Microsoft Configuration Manager (SCCM), Microsoft Intune, and additional capabilities provided by Sophos, Microsoft, and others as applicable.
• Work closely with IT on projects and operations related to rolling out applications and devices for the global workforce.
• Work with the information security team to devise efficient and cost-effective ways to support compliance of security and acceptable use policies on IRC devices.
• Communicate and collaborate with the business to understand emerging computing needs and create standards-based repeatable solutions to scale. Advocate for innovative user needs.
• Provision and track endpoint management tools to ensure successful deployment and effective management of devices, software images and applications.
• Use management tools to automate software updates and ensure IRC devices are up to date with operating system and software updates.
• Monitor asset management data and practices to maintain an accurate repository of information related to endpoint assets and assigned users.
• Serve as a point of escalation for the service desk for issues reported on desktop applications and workstations.
• Monitor, audit and enforce IT equipment, software, and operating standards.
• Maintain current knowledge of all relevant technologies and periodically recommend new approaches as appropriate.

Job Requirements: 

Work Experience: 

• Deep knowledge and experience with endpoint technologies; including but not limited to operating systems (Windows 10/11, MacOS), wireless networking, mobile device management (iOS, Android), OS deployment, Microsoft Autopilot, and storage encryption.
• Experience with Windows Server, Azure AD, Office 365.

Demonstrated Skills and Competencies: 

• Windows 10/11, Microsoft Configuration Manager (SCCM), Microsoft Intune, Microsoft Defender for Endpoint, Box, Microsoft 365 Apps for Enterprise, Azure AD, Active Directory including Group Policy management, PowerShell, and VMware.

Preferred experience & skills: 

• 5+ years of enterprise technology experience with a focus on endpoint technology.
• Good interpersonal and communication skills
• Strong planning and organization skills
• Strong troubleshooting skills
• Ability to work both independently and in a dynamic, cross-functional global team structure
• Adaptability and flexibility for a constantly evolving workplace
• Excellent business and employee customer service skills