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UNHCR was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband.
Today, over 65 years later, our organization is still hard at work, protecting and assisting refugees around the world.
Duties And Qualifications
Purpose and Scope of Assignment
(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)
- Research and analyze donor history and reconcile discrepancies;
- Work to create and implement operational coding for regular monthly giving and Annual Giving;
- Support responding to donor emails on Selligent in a timely and effective manner;
- Ensure an accurate and up to date donor database is always maintained;
- Respond to donors in a timely manner;
- Keep abreast with upcoming emergencies and assist in creating content to be shared with donors such as news updates on emergencies;
- Collect email assets ¿ including images, statistics, and human-interest stories relevant to specific emergencies/email asks in accordance to the content calendar;
- Assist in analysing email performances and provide input on how to grow/maintain donor numbers;
- Research retrieves and disseminates information from the First View to assist in the resolution of donor issues;
- Assist with prompt and accurate processing, acknowledgment and recognition of all gifts, pledges,and payments made to UNHCR;
- Professionally receives and manages complaints from donors;
- Engage professionally with donors to upgrade or degrade their donations;
- Ability to pitch and inspire unhappy donors from cancelling their regular monthly/annual donations;
- Other duties as assigned
Monitoring and Progress Controls
(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)
Work Closely With The Communications Team To
Help produce reports, newsletters, etc. for donors as required;
Prepare inputs for funding submissions, as appeals and reports;
Develop donor engagement content.
Qualifications And Experience
(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)
- Education (Level and area of required and/or preferred education)
Bachelor's in Business Administration, Communications, Marketing, Advertising or related field;
Work Experience:
(List number of years and area of required work experience.)
- 5 years of relevant work experience
- Current market knowledge of private sector partnerships;
- Excellent computer skills and knowledge in MS Office applications;
- Excellent knowledge (written/ oral/ comprehension) of English. Highly developed drafting ability in English required;
- Knowledge of web design, desktop publishing and photo editing will be useful;
- Proven ability to develop project proposals.
Position Competencies
Key Competencies
- Knowledge of private sector organizations in the Kenyan market;
- Experience in an international field setting and with project management in the area of humanitarian operations;
- Good communicator with presentation skills;
- Good interpersonal skills.
- Exposure to UNHCR would be an added advantage
Language Requirements
Please also note that English is essential for this Job Opening.
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