Senior ICT Officer at Water Services Regulatory Board

Job Purpose:

The Senior ICT officer is responsible for providing, maintaining, and supporting ICT services and resources to users to enable the performance of the duties

Reporting Relationship:

This role reports to Manager ICT.

Supervises:

ICT Officer & ICT Assistant

Job Specification:

The duties and responsibilities entail:

• Implementing ICT policies, procedures, and controls programmes;
• Providing technical support for the ICT infrastructure and telephony systems including hardware, software support and help desk services;
• Initiating the design and review of ICT architecture, networks including documenting internal ICT standards, policies, and procedures;
• Implementing ICT standards in line with the emerging needs of the Board;
• Implementing security penetration testing, disaster recovery and business continuity simulations;
• Developing various systems documentation;
• Overseeing the process of receiving, installing, configuration, certification of new or upgrading of the ICT Systems and equipment;
• Managing and reporting on compatibility status of existing systems and ICT infrastructure;
• Configuration and managing the ICT network, i.e. Local Area and Virtual Private Networks;
• Performing monitoring, detection and reporting on ICT equipment performance, and implementing performance fine tuning analysis and reporting on ICT resource usage;
• Overseeing servicing and maintaining ICT equipment and associated peripherals;
• Undertaking preventive repairs or refurbishment of ICT equipment to restore usability;
• Maintaining an up-to-date user-specific Information Systems, user access rights and systems credentialing;
• Overseeing and performing data integrity and interrogation routines including programming, coding, and testing ICT systems;
• Overseeing and updating the Board’s Website, Intranet and Databases;
• Performing Servers administration and management activities including on
• Domain Controllers, Active Directory and Exchange Server, including troubleshooting analysis;
• Preparing technical specification for ICT equipment and systems solutions needed at the Board;
•  Identifying, evaluating, and reporting on ICT gaps, the user needs including training requirements;
• Liaising with ICT providers in the maintenance of ICT equipment and systems;
• Supporting implementation, monitoring and evaluation of ICT projects;
• Delivering advance ICT user training and awareness programmes;
• Supervising, coaching and mentoring staff; and
• Provide relevant support to the core functions as and when required.

Person Specification

For appointment to this grade, a candidate must have:

• Bachelor’s degree in IT or Computer Science or a related field from a recognized institution;
• CISA, CISM, ITIL, PRINCE2, CCNA, MCP or its equivalent;
• Membership to ISACA or its equivalent;
• A supervisory course lasting not less two (2) weeks;
• Demonstrated work experience as an ICT Officer for at least four (6) years;
• Proficiency in Computer applications and systems; and
• Meet the requirements of Chapter Six (6) of the Constitution.

Key Competencies and Skills

• Communication;
• Working and supervising people;
• Applying technical expertise;
• Customer and stakeholder orientation;
• Drive for results:
• Continuous learning and knowledge sharing; and
• Technological savviness.