Senior Information Systems Assistant, G7 at United Nations Office at Nairobi (UNON)

Responsibilities

• Network Operations and Administration (LAN/WAN/IPT)
• Support all aspects of network hardware and software within WLAN, LAN, WAN (including MPLS environments) and unified communications infrastructure.
• Manage/administer/maintain the network firewall.
• Maintain all wireless controllers, access points, switches and routers at recommended operating system and security patch levels.
• Ensure 24x7 operations and monitoring of assigned systems.
• Identify the need for new systems or re-engineering of the existing systems. Implement backups of all switch/router configurations.
• Collect various statistics on the performance and reliability of wireless and wired network infrastructure and produce pertinent reports.  
• Write and maintain the documentation for WLAN/LAN/WAN/IPT configurations pertinent to operations and system administration.
• Provide technical advice to network users and coordinate user support services.
• Organize and conduct periodic user training sessions to ensure effective use of WLAN/LAN/WAN/IPT hardware.
• Set guidelines and principles for problem reporting, resolution and follow-up.
• Oversee the network security, VPN and firewalls.
• Act as the technical escalation point for all unified communications related issues.
• Design, implement, manage and troubleshoot the Cisco Unified Communications Systems.  
• Manage and troubleshoot the Cisco Analog and Digital voice gateways and devices as well as the Cisco IP phones. 

Education

• Completion of high school diploma or equivalent is required. Supplemental courses/technical certificate in information technology or related field is required.

Work Experience

• A minimum of ten (10) years of relevant and progressively responsible experience in the information technology field is required. The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree.
• Experience in network security, Wireless Network, LAN/WAN and IPT systems design, implementation and operation is required. Working experience in MPLS network deployment, routing and switching, troubleshooting network related problems and network security within multi-tenant environment is desirable.