Senior IT Business Analyst at Britam

Job Purpose

• The Senior System Support Analyst - Asset Management (BAM) is responsible for ensuring the end-to-end reliability, scalability, and business alignment of the Core system and all supporting digital and integration ecosystems that enable Britam Asset Managers' operations, sales, and customer experience.

Key Responsibilities

• Drive continuous enhancement of Unit Master to support evolving BAM business needs, products, and regulatory requirements
• Translate business requirements into system configurations, functional enhancements, and scalable solutions
• Lead delivery of technology components for BAM initiatives, including new fund launches, digital products, and distribution channels
• Identify, design, and implement process automation opportunities to reduce manual effort and improve turnaround times
• Drive straight-through processing (STP) across onboarding, transactions, reconciliations, and reporting
• Design and support integration solutions between the core system, digital platforms and third-party platforms
• Ensure seamless digital self-service capabilities for clients and sales teams, improving customer experience and adoption
• Lead data flow design and optimization, ensuring real-time or near real-time synchronization across systems
• Manage and coordinate system changes, releases, and upgrades, ensuring minimal business disruption
• Engage vendors and partners to deliver enhancements, integrations, and platform improvements
• Proactively identify technology gaps and recommend innovative solutions to support BAM growth and efficiency

Knowledge, experience and qualifications required

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems or relate field
• 4-6 years' experience in IT Services and System Development, preferably within financial services, asset or wealth management
• Proven experience delivering end-to-end system implementation or transformation projects
• Strong understanding of asset management and investment operations, including unit trusts, pension funds, equities, fixed income, and portfolio management processes
• Demonstrated experience in stakeholder management across business and IT functions
• Experience in data analysis, reporting, and use of analytical tools (e.g. SQL, Excel, Power BI)
• Solid knowledge of IT systems architecture, including front, middle, and back-office systems
• Understanding of data flows, system integrations, APIs, and data governance principles