Senior Key Account Manager at Telkom Kenya

Reporting to        : Head of Carrier Sales

Band                     : 4.1

Department         : Carrier Services

About This Role

Reporting to the Head of Carrier Sales, the jobholder will manage and guide the team regarding the conceptualisation, planning, development and implementation of all new and current account plans. In addition, he/she will be required to develop and nurture relationships with new and existing customers to increase market presence and sales within the Carrier Service industry and ensure that all the aspects impacting the customer accounts are well managed.

What You Will Do

• Develop business plan, lead the sales pitch and negotiate the contractual agreements based on the set guidelines
• Conduct analysis of customers and sales metrics, costs and categories to inform business decisions
• Act as the key interface between the customer and all relevant divisions for on boarding and ongoing interactions
• Support key account managers in planning, development and implementation of all new and current account plans
• Monitor the profitability for customers and propose the appropriate plans
• Regularly engage with customer to plan and execute sales interventions
• Build and maintain relationships with customers. Conduct joint customer meetings to drive volumes and profitability.
• Analyze business and market information to inform sales decisions
• Utilize and align internal business processes and systems to execute sales and ensure operational efficiency

Requirements for the job:

• Bachelor’s degree in Marketing, Economics or any other relevant field
• Minimum 8 -10 years – Marketing Management, Sales management, Relationship management

Professional Skills

• Organization savviness; Understands the criticality of business interactions, modifies interaction approximately to get work done.
• Result orientation. Establishes criteria or work procedures to achieve a high level of productivity
• Initiative and hands on
• Track record in developing self and others
• Personal effectiveness and credibility
• Efficient and results oriented
• Assertiveness
• Strong organization, presentation and communication skills