Senior Manager, Cash Product Development at NCBA Group

JOB PURPOSE STATEMENT

Provide product solutions and developments, support revenue generation, co-ordinate sales initiatives with ALL Corporate and SME Relationship Managers, Personal Banking Relationship Managers, Officers, Branch Business Managers and provide support in acquisition of new business, retention and growth of existing business.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Product Development (30%)

• Lead on Cash Management product conceptualization, business case documentation, development, testing, packaging and roll-out in conjunction with the various stakeholders.
• Be the voice of the customer in the product development process
• Quality and timely implementation of payments and collections products.
• Responsible and accountable for product benefit realization for all products implemented.
• Implement Cash Management proper solutions to clients, of varying size and complexity jointly with the implementation team.
• Partner with business development team to ensure appropriate selling of payment and collections products to customers.
• Work with the Sales team to ensure growth of NFI and attract cheap liabilities from the target market.
• Champion utilization of Cash Management solutions as the preferred delivery channels in the bank through the various sales /relationship teams; sales drives; campaigns and staff training together with the Cash Management Sales team.
• Contribute to the overall growth of customer base for the bank through / jointly with internal and external service providers to ensure that product gaps that impair the client value propositions are addressed timely.
• Ensure specific customer insight through effective segmentation and partnership to understand customer and segment needs.
• Implement appropriate procedures in line with the requirements and process in ‘user’ units.
• Ensure 100% adherence with bank policy on product documentation and processes to achieve optimal efficiency, compliance and cost containment.
• Issue resolution in relation to payments and collections related issues
• Ongoing review of existing functionalities to ensure end to end process are functioning adequately
• Advise the bank management on any new developments in the cash management front to keep pace with competition via market research and periodical product reviews thus establish product consumption; viability and net worth.

Financial (10%)

• Drive growth of revenue and volume from Cash Management products and services
• Assessment of marketing opportunities and target markets
• Drive benefit realization for implemented services/channels as stipulated.

Service Delivery- Client Focus (20%)

• Co-ordinate Product Management, Customer Service and Operations to ensure client satisfaction.
• Develop and support the launching of new initiatives, products, developing enhancements and new product concepts
• Resolving of routed cash management issues within the agreed TAT.
• Provide input to stakeholders on customer implementation progress for projects or solutions being rolled out.
• Offer product training to staff across the bank.
• Ensure that client information is updated in all the relevant information systems, and when out-dated, liaise with clients to gather the updated information.
• Either through own initiative, or teams, be a pro-active member of the department, working to reduce implementation cycle time

Product Utilization, Efficiency and service uptime (15%)

• Provide product portfolio analysis and ensure product utilisation and volume tracking of all Corporate, Commercial, Business Banking and SME customers.
• Keep abreast of MIS and Key Performance Indicators for all Corporate, Commercial, Business Banking and SME portfolio and increase utilization: Volumes, Revenues, Initiatives and Project Implementation status.
• Provide MIS of customer transaction behaviour and metrics on progress of deals managed.
• Manage product/service mix, pricing and margins according to agreed aims.
• Strive towards 100% STP for channel transactions

Risk and Compliance -Internal Processes (15%)

• Implementation and regularly review of product programme guides for all Cash Management product.
• Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to Payments, Collections and Liquidity Management portfolio.
• Conduct regular product portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Implementation and adoption (within cash management unit) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes pertaining to Cash Management products.

Brand and Culture (10%)

• Represent NCBA Bank at sales forums and industry events.
• Promote the NCBA Bank brand.

NCBA VALUES

• Driven - We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
• Open - Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
• Responsive – We put our customer’s interests at the heart of all that we do. We are proactive, act quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.
• Trusted - As a trusted partner we do what is morally, right always. We keep our word. We are accountable and believe in each other.

JOB SPECIFICATIONS

Academic:

• University degree with Upper 2nd Class and any other relevant Professional qualifications.

Professional:

• A professional qualification in IT or project management field is an added advantage.
• 1 year experience in an analyst role in the financial sector will be an added advantage
• Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc.

Desired work experience:

• At least 5 years banking experience, out of which 2 years should be in Cash Management Products and Channels.

JOB COMPETENCIES

Technical Competencies:

• Project Management skills
• Good understanding and application of analytical skills e.g. advanced excel, MS access
• Excellent knowledge of bank operations and systems.
• Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to consistently achieve required compliance standards.
• Good understanding and application of analytical skills e.g. advanced excel, MS access,
• Excellent knowledge of bank operations and systems.
• Presentation skills to be able to articulate the features and benefits of various products to aid in the selling process.
• Business Development skills to effectively segment the target market, gather market intelligence and identify opportunities for the bank to sell its products.
• Strong oral, written communication, presentation and organizing skills to effectively plan own time and manage assigned projects.
• Strong customer focus coupled with knowledge of the product offering and its impact on the customer’s business.
• Interpersonal skills to effectively communicate with internal and external stake holders who impact performance.

Behavioral Competencies:

• Goal driven and results oriented: Ability to achieve and surpass set goals with exceptional results.
• Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
• Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.
• Outstanding planning and organizational skills with the ability to manage work load effectively.
• Ability to visualize, gather information, and solve complex problems analytically.