Senior Manager/ Chapter Lead - Content Product & Platform at Safaricom Kenya

JOB DESCRIPTION

Reporting to the Tribe Lead – Digital Services, the Role holders' purpose is to; 

• Build and manage high quality product & platform roadmaps based on business vision and strategy
• Define the Vision so that the Product team clearly visualize the expected outcome by the user and manage the product and platform backlog
• Collaborate with stakeholders to define and communicate the product vision and strategy.
• Responsible of the overall leadership for the Product & Platform development, commercialization and rationalization.
• Understand the market, the competition, and the users’ pain points and use the information to determine what features should be implemented.
• Partnering with local and global brands to identify and influence development of new products and services.
• Creating focus and ownership for shaping business' future ambitions.
• Incorporate benchmarking information as well as best practices and lessons learned from to define best-in-class customer experience
• Lead, mentor, and support a team of Product Owners and Product Managers
• Drive the adoption and implementation of Agile best practices within the product team
• Remove obstacles and ensure the team has the resources needed to succeed

RESPONSIBILITIES

Key accountabilities and decision ownership

• Agree with the business and all stakeholders on the Product & Platform roadmap and deliverables for each quarter and drive innovation
• Deliver a stable and in best in class customer experience
• Acquisition and usage of the Product by ensuring the channel is relevant, engaging and accessible
• Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /behavior to design and optimize the product and platforms
• Develop the commercial case and secure commercial approvals for the Product & Platforms
• Oversee the Product & Platform commercial plan deliverables by working with Stakeholders and prepare and update all documents.
• Present Formal product & platform commercial performance in weekly and monthly reviews (Customers, Transactions, penetration Revenues, tNPS, ARPU etc.
• Collaborate with stakeholders to define and communicate the product vision and strategy.
• Work closely with other stakeholders including the brand and segment team to define a clear and precise Go To Market strategy and channel engagement including visibility requirements
• Promote a culture of continuous improvement by identifying areas for optimization and innovation.
• Implement and measure key performance indicators (KPIs) to track product team performance.
• Collaborate with other Chapter Leads and teams to share best practices and lessons learned.
• Facilitate Agile ceremonies, including sprint planning, backlog grooming, and retrospectives.

QUALIFICATIONS

Must have technical / professional qualifications: 

• Bachelor degree in Business or IT from a recognized University
• +10 years working experience in Telecom 
• Certified Scrum Product Owner (CSPO) or Certified Scrum Professional (CSP) certification is a plus.
• Proven experience as a Product Owner or Product Manager in an Agile environment.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to drive product strategy and execution.
• Familiarity with Agile tools and software (e.g., Jira, Confluence).
• A passion for staying up-to-date with industry trends and best practices.