Senior Manager, Core Banking Development at NCBA Group

Job Purpose Statement

The Senior Manager, Core Banking Development role is to plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank’s Core Banking and related system Operations. This includes developing, maintaining, supporting, and optimizing Core Banking initiatives. In collaboration with external vendors, system experts and information security experts the Senior  Manager, Core Banking Systems Support will schedule and direct activities to implement business changes in the  core banking software and service problems in a timely and accurate fashion.

Key Accountabilities (Duties and Responsibilities), Perspective % Weighting (to add up to 100%) Output

Application Development (40%)  

• Manage and set priorities for design, maintenance, development and evaluation of Core Banking System -T24.
• Manage Core Banking Service Agreements with vendors, Budgets and Supplier Contracts

Service Management (30%)         

• Provide leadership and management oversight for the Core Banking Application Operations to ensure projects, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA's

IT Application security and Governance (10%) 

• Efficiency and Effectiveness of the Core Banking Technology Applications (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access

Business continuity management (10%) 

• Provide and execute detailed Disaster recovery plans and procedures for Core Banking and other critical business applications

People leadership (10%)   

• Provides effective leadership to the core banking systems unit, ensuring competency development, succession planning and conducting performance appraisa

Job Dimensions

Ideal Job Specifications

• University degree in computer science. Master’s degree would be an added advantage.
• ITIL Intermediate and other relevant professional qualifications in ICT field.
• Project Management Certification: PMI or Prince 2
• Five to Six years’ experience in Application development in medium to large organizations.
• Six years’ experience in T24 Core Banking Software Design and Development
• Three years in a supervisory role.
• Working experience in a bank or other financial services organization.
• Experience in Management of Support Contracts, RFP’s and Third party support providers.

Technical Competencies

• Knowledge and experience in modern practices for IT Applications architecture and operations in medium to large banks to provide guidance on quality improvements and problem management
• Technical skills to effectively perform or guide performance of T24 Development design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards
• Effectively manage the team of T24 developers, vendors by tracking tasks, deliverables, and timelines in liaison with project office.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ensure that all the managed application platforms in use by the Bank keep pace with technological innovations and developments as a way of protecting investment in technology.
• Define, analyze, plan, measure and improve all aspects of the availability of Application services; ensuring that all Applications systems, processes, tools and roles are meeting the agreed availability targets.

Behavioral Competencies

• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Manage relationships with all technology based service providers as a way of ensuring that uptimes are optimized.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Analysis of plans and designs of Application projects in accordance with Bank’s requirements thus Providing necessary inputs to the Change Approval Board to aide in decision making on change approvals and deployments
• Monitor and manage service user complaints to ensure maintenance of the highest standards of service.