Senior Manager,Education at KCB Bank Kenya

KEY RESPONSIBILITIES:

• The role leads the development and execution of the Education Institutions MSME sector strategy, ensuring alignment with overall retail and MSME business objectives.
• It identifies market opportunities through continuous monitoring of sector trends and drives initiatives that enhance growth and competitiveness.
• The role oversees the Education Institutions MSME team, ensuring effective resourcing, capability building, and collaboration across Branch and Digital channels.
• It partners with product and innovation teams to design sector-specific financial solutions, including tailored lending and payment tools.
• The role ensures full compliance with regulatory, operational, and risk management requirements within the Education Institutions MSME portfolio.
• It monitors financial performance, customer satisfaction, and retention metrics to sustain growth and strengthen the Education Institutions MSME value proposition

DAILY RESPONSIBILITIES:

• Develop and implement the Education Institutions MSME sector strategy.
• Monitor sector trends and identify business development opportunities.
• Ensure appropriate resourcing and development of Education Institutions MSME teams.
• Support cross-functional collaboration with Branches and Digital.
• Coach and build a capable, motivated team with sector knowledge.
• Collaborate on MSME Education Institutions products and solutions development, including sector-specific lending and payments tools.
• Ensure adherence to compliance, operational, and risk management requirements specific to Education Institutions MSME.
• Shape the Education Institutions MSME customer value proposition and retention strategies.
• Improve service delivery and customer satisfaction.
• Set, monitor and report on Education Institutions MSME financial targets.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Degree from a regrecognized university     RQ
• Professional Qualifications    Project management or business field         AA
• Master’s Degree    Business Administration Or related          AA

Experience

• Total Minimum No of Years Experience Required    7
• Proactive selling skills in education or related field     7    RQ
• Credit Underwriting Skills    5    ES
• Customer Relationship management    7    ES
• Banking Operations    2    DE
• Business research and product development    4    AA
• Project management    2    AA