Senior Manager (Flex) at Give Directly

In this role, you will be crucial in developing opportunities for new business, building partnerships, and designing, launching, and managing new programs. This is an opportunity to drive impact and innovation in the cash sector at a time when cash is receiving unprecedented attention and interest in the public eye.

What You’ll Do

End-to-end project management

• Own a rich project management plan and coordinate with stakeholders to ensure successful end-to-end execution
• Design operational models for new programs, including assessing trade-offs of different design decisions (e.g. targeting, payments, customer service)
• Define, track, and report operational and efficiency metrics
• Dynamically identify operational vulnerabilities (e.g. fraud, brand risk etc) and create solutions to de-risk
• Directly supervise multi-layered teams whose responsibilities include field team hiring and management, operations quality assurance, and business diligence support

New Business Development

• Ideate, evaluate, and drive new program opportunities, driving end-to-end deal cycle from pitching to launch
• Scope new markets, including operational diligence, feasibility, and risk assessments for pilots and inbound proposal
• Identify and pursue fundraising opportunities for new programs
• Collaborate with partnerships team to create content to drive donor conversations and position GiveDirectly as a leader in the global cash space

Project and People Management

• Lead cross-functional project teams, managing internal stakeholders and ensuring strong delivery of projects.
• Directly manage one or more Managers to deliver high-quality operations and programming
• Create a strong team culture rooted in GiveDirectly’s values. Cultivate and grow exceptional talent.
• Establish and maintain high-quality relationships with donors and operational partners
• Drive communication and alignment across a variety of internal and external stakeholders including GiveDirectly senior management, donors, operational partners, researchers, and payment providers

What You Bring

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• 4-7+ years of work experience in a problem-solving heavy role (including but not limited to: field management, consulting, analytics)
• Exceptional ability to work analytically through complex operational questions & run robust analyses to inform management and programming decisions
• Strong communications skills, including speaking, writing, presenting, and negotiating across diverse audiences
• Enthusiasm for dynamic environments where work can change quickly
• Ability to approach tasks with resourcefulness and to work in a highly self-directed manner
• Ability to manage day-to-day operations while simultaneously building more robust, efficient systems for the long term
• Fluency in spoken and written English
• Experience and high comfort level working in developing-country or high-risk settings
• Ability to to travel up to 50% of the time including spending extended periods (up to 3 months) working out of the country where you are based

Preferred Skills And Experiences

• Fluency in multiple other GiveDirectly working languages (French, Portuguese, Arabic)
• Experience working in conflict settings