(Senior) Manager, Global People Operations at IDinsight

About the (Senior) Manager, Global People Ops role

Our Global People Operations team is the fuel maintaining a uniquely dynamic and high-achieving multicultural, multi-regional team at the cutting edge of how evidence is used to improve global development programs. This team’s mandate is to attract top talent, create the best place to thrive at work, and develop the processes to allow IDinsight teams to focus on achieving social impact.

Our team is currently looking for a (Senior) Manager, Global People Operations. This role would be a great fit for someone who thrives working remotely in a fast-paced, high-energy, get-it-done environment, and is excited to grow professionally alongside a high-performing team. An ideal candidate is someone who can contribute to the team’s strategy and high-level processes while also being able to quickly translate ideas into action and execute accordingly.

Responsibilities

Reporting to the Director of Global Operations based outside of Washington, D.C. and managing two to three applicable people operations teammates around the globe, the (Senior) Manager, Global People Operations will be responsible for the following types of workstreams:

Drive strategic alignment

• Lead strategic planning processes for the Global Operations team; align priorities with the Global & Regional Operations teams and ensure execution
• Lead Global Operations team Objective and Key Results development and measurement process; support the Director of Global Operations with developing and monitoring the Global Operations annual budget
• Thought-partner with the Director of Global Operations to develop and implement the team’s strategy based on priorities for the organization; conduct research on people operations best practices in the sector, and take ideas from vision to implementation.
• Implement initiatives, in conjunction with applicable stakeholders or contributors, that focus on further improving IDinsight’s organizational culture and the IDinsighter experience

Foster a great employee experience

• Responsible for oversight of the day-to-day people experience globally by ensuring people operations processes and systems run smoothly, IDinsighters receive efficient and effective support, and people operations areas for improvement are proactively addressed
• Supervise the applicable people operations teammates and workstreams related to:
• Recruiting and Organizational Growth: Oversee organizational recruitment initiatives to ensure IDinsight teams are achieving their hiring goals; execute on global recruiting strategies to ensure IDinsight is finding and winning the best talent in the sector
• Talent Management: Oversee performance review, talent management, and promotion processes; improve processes according to organizational goals and feedback
• Onboarding and Training: Work closely with Regional Operations teammates to ensure IDinsighters have a great onboarding experience, onboarding and training materials are up-to-date, and IDinsighters receive appropriate training resources throughout their tenure
• Compensation: Contribute to reviewing and improving processes pertaining to IDinsight’s compensation principles and practices across multiple labor markets; oversee IDinsight benefit strategy and administration; ensure teammates understand and can access their benefits; manage relationships with external brokers and insurance companies
• Organizational Policies, Legal, and Compliance: Oversee creation of new organizational policies and guidelines where necessary; ensure organizational employee handbooks are up to date and compliant in each of the jurisdictions in which we operate; contribute to refining safety & security processes and resources for teammates; organize trainings for relevant team members around compliance issues; coordinate closely with the General Counsel and Finance teams to ensure a coherent approach to risk-mitigation and compliance

Qualifications

We’re looking for an entrepreneurial, “get stuff done” teammate with 5-10 years of relevant experience. Desired qualifications include:

• 5-10 years of professional experience in a organizational people operations in an international organization with specific experience working with complex HR, legal, and immigration challenges;
• Detail- and execution- oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
• Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
• Strong communicator in multiple fora (written communications, public speaking, teamwork and upward management);
• Knowledge of and/or experience with human resources, talent acquisition, and organizational productivity software, including an HRIS and ATS platform; experience with BambooHR, iCIMS, and Slack preferred.
• Knowledge of and/or experience with employment, immigration, and related compliance requirements for U.S. nonprofit entities operating internationally.
• Strong desire for professional growth and development, with track record of openness to give and receive feedback;
• People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates’ victories, concerns, and needs;
• Strong ability to maintain integrity and confidentiality in complex situations;
• Ability to handle sensitive information, data, and issues with mature and discreet professionalism;
• Enthusiasm and track record working effectively with international, cross-cultural, and diverse teams.

Nuts & bolts

Location

This is a full-time employee position; location is flexible for IDinsight office locations in Dakar, Senegal; Rabat, Morocco; Nairobi, Kenya; Lusaka, Zambia; or Delhi, India. Please note IDinsight is not able to sponsor work authorization for this role. Successful candidates will not require IDinsight to sponsor their work authorization in the office in which they'll be based.

Start date

The start date of this position is October/November 2022. We expect a two-year minimum commitment, with regular professional development conversations and potential for a long-term career at IDinsight.

Work authorization

IDinsight is not able to sponsor work authorization for this role. Successful candidates will not require IDinsight to sponsor their work authorization in the office in which they'll be based.

Compensation

Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. We are especially proud of the people-focused benefits we offer including comprehensive international health insurance, including mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work from home stipends; a professional development budget; and more.

Please note, as a non-profit, we are unable to provide compensation similar to leading private sector organizations.