Senior Manager M-Pesa Credit and Savings at Safaricom Kenya

Reporting to the Tribe Lead, the position holder will be responsible for identifying potential opportunities in the credit and savings space, conducting market research, generate and test concepts, define product requirement, design & develop the requirements, and go to market for new and existing initiatives, propel and drive clear product road maps and revenue for the entire lending platform capabilities

Key Responsibilities

• Identify, design, test and develop the lending platform features and road map items to ensure the lending platform is usable by the different users and meets the requirements of the different products and stakeholders.
• Identify opportunities in the enterprise credit and savings space and beyond for innovation, enhancements and re-invention.
• Define the long-term strategy and road map for the lending platform and enterprise credit & savings.
• Articulate market requirements, consumer trends and opportunities in the credit and savings space.
• Create user cases and detailed product roadmap documents to articulate desired features and functionalities to Developers and Designers.
• Develop, test and bring new products to market by analyzing proposed product requirements and product development programs.
• Provide technical & thought leadership throughout various stages of solution lifecycle -planning, design, specification, implementation and launch.
• Develop pricing strategies and product policies.
• Actively input and support the regulator engagement to ensure products and are compliant and continue to meet regulator changing requirements.
• Identify, engage and manage key partners in the execution of the enterprise credit and savings and entire lending platform road map items.
• Drive product growth strategy and execution on current and future products.

Key Performance indicators

• Revenue KPIs assigned to the squad as a contribution to the tribe revenue KPIs.
• NPS of the product category.
• Upward trajectory on Credit and Savings revenue.
• Develop strategic partnerships that will support the achievement of the strategy in coordination with other Financial Services Departments.
• Proper management of ongoing relationships with existing and new partners within the Payments Industry.
• Initiate, negotiate terms, and maintain the comprehensive partnerships and contractual agreement process.
• Keep track of partners’ fulfilment of contractual obligations and ensure the company is providing the required support for them to do so.
• Maintain consistent communication and build positive brand partner rapport.
• Ensure all engagements with regulators are well managed.

QUALIFICATIONS

• Bachelor’s Degree from a recognized university preferred but not limited to commercial disciplines.
• 5 years of professional experience with and at least 3 years’ experience in a Telecommunications company handling partnerships, business development and strategy formulation.
• Demonstrates basic understanding of Digital Credit and Savings Products.
• Experience in Digital Financial services.
• An understanding of Systems in the delivery of solutions to customers.
• Analytical bent of mind, structured thinker with strong business acumen.
• Self-starter with exceptional people, presentation and communication skills.
• Uses data and research to make decisions that are competitively and financially robust.
• Balances current and future needs.
• Thinks and acts like an owner of the business.
• Acts in line with legal, regulatory, professional and ethical standards.
• Targets effort and resources on high-value, high impact activity. 
• Focuses on achieving maximum performance and driving continuous improvement.
• Thinks about processes and problems cross-functionally and end-to-end.
• Uses knowledge of products, technology, process, systems and policy to solve problems.