Senior Manager, Process Development and Governance at I&M Bank

PURPOSE:

Responsible for the effective development, design and governance of the Group Shared Services processes to ensure effective service delivery at the center as well as eliminate non-standard deviations.

The role holder shall work closely with cross-functional teams to ensure the group Shared Services Policy, Procedures and measures are grounded and implemented across all functions in the center.

PRIMARY RESPONSIBILITIES:

• To examine the current systems and processes, propose changes and amendments to continuously ensure that the bank’s processes are efficient and minimize cost
• Supporting the managers in delivering quality customer service through provision of the right processes and tools support.
• Assist in embedding continuous productivity and cost efficiencies
• Drive and support digitization and innovation initiatives within the team
• Facilitate coherent internal communication and knowledge sharing to promote best practice and embed a culture of learning across all teams.
• Actively engage in the design of processes, system formulation to ensure solution design will work and meet policy and procedure standards.
• Review system business rules and ensure that the system output meets corresponding process controls
• Design Framework processes aligned to the process universe
• Identify country deviations from the Group requirements and liaise to obtain Process Owner dispensation/approvals.
• Carry walkthroughs and on the Ground training to socialize the process with all relevant stakeholders
• Obtain and document review feedback and approvals
• Roll out the process and communicate to stakeholders on the effective implementation dates.
• To identify and report process weakness as highlighted by metrics
• Work with heads of units to proactively address thematic risk issues and to prevent significant operational issues whenever they arise.
• Support the Head of Function in reviews and remedial actions where significant issues have been identified.
• Support the implementation of new policies and procedures

PERSON SPECIFICATIONS

Academic Qualifications and Professional Qualifications

• Bachelor’s Degree in a Business-related field or Information Technology from a recognized university.
• Knowledge and certification in Business Processes Management.
• Certification and experience in Monitoring and Evaluation and Project Management
• Lean Six Sigma and/or Human Centered Design Certification would be an added advantage.

Experience

• At least 5 years’ relevant experience.
• Established experience in using Lean six sigma tools
• Project Management skills and familiar with Agile principles.
• Strong collaboration and facilitation skills within cross functional teams.
• Good understanding of Operational Risk Management.
• Adequate experience in general management and stakeholder management.
• Ability to work and deliver on the assigned tasks/scope autonomously

Skills and Attributes

• Familiarity with fundamental IT concepts, infrastructure & data center technologies
• Thorough knowledge of Banking operations
• Experience in Business Continuity Planning and Disaster recovery
• Project Management Skills
• Risk Management skills
• Proactive and Self-driven
• Team-Player
• Excellent communication and organizational skills.
• Ability to work in an agile environment