Senior Manager - Processes & Governance at Gulf African Bank

Reports to:    Deputy CEO
Department:    Business    

Location:    Head Office

Job purpose

To ensure that all Business Units of the Bank comply with policies, processes and regulatory requirement by proactively reviewing the operations of the Business Units.
The position holder will be responsible for actively participating in the review and development of business processes that are customer friendly while meeting risk management expectations.  The position holder will oversee the closure of any issues raised by Internal Audit and Risk & Compliance departments.

Key Responsibilities

• Conduct quality assurance of facility appraisals for all business segments (Retail, SME and Corporate), making sure that the proposals are in conformity with laid down policies & procedures and that the bank is in compliance with CBK guidelines and with any other regulations in its day to day business.
• Periodically conduct assessments of the facilities under Retail and SME and ensure that Facility files are complete and up to date, and all client documentation is up to date.
• Ensuring that Shariah-related guidelines, Know Your Customer (KYC), Anti-Money Laundering (AML), and other policies are adhered to by the Business teams.
• Ensuring that all customer information and queries are treated in line with confidentiality agreements as per the Bank’s business code of conduct.
• Promoting a culture of compliance within the Business Units.
• Train the Business Teams on new policies and processes and supervise Processes and Governance Managers under SME and Retail Departments to ensure achievement of Bank’s objectives.
• Continuously sensitize business teams on changes in processes and procedures to ensure compliance.
• Proactively review issues raised by Audit and Risk & Compliance departments and ensure corrective action is taken and all issues are closed.
• Guide Business units in addressing queries on AML/CFT from the Risk & Compliance Department.
• Tracking of audit exception reports and making sure issues raised are addressed by the various departments/functions within a set time limit.
• Tracking of exceptions reports from the system like overdrawn savings account, excess limits and unreconciled suspense accounts.
• Tracking of dormant accounts and follow up with Business teams on activation of the accounts.
• Monitor the performance of the Business Portfolios of the Bank and respond to queries from Credit Monitoring Department.
• Monitor the Non- Performing loans of the Bank and ensure prompt and appropriate follow with customers.
• Liaise with Operations department to improve processes and procedures that guide service delivery while providing controls over operational risk/controls.

Qualification and Experience

• Minimum 8 years’ in Banking Operations, Credit Processes and Risk Management, three (3) of which should be at Senior Manager Level.
• Bachelor degree in business related field (Second Upper Minimum)
• Accounting qualification (CPA, CFA or ACCA).
• Proficiency in Microsoft Office Suite

Competences Required for this role

• Must have strong oral and written communication skills, with report-writing being key
• Dynamic, analytical and self-driven individual with the ability to work under pressure
• Excellent interpersonal skills.
• Organizing and planning skills.
• Ability to work with all levels of management and across business units and departments.
• Analytical skills and Ability to understand and interpret financial information and principles.
• A passion for performance, building team play, and ability to resolve issues with speed.
• Environmental awareness
• Problem solving-Managing & resolving compliance issues across the various business units.
• Accountability-Coordination of the business compliance requirements as per the laid down compliance framework.