Senior Officer - IT at Rafiki Microfinance Bank

Job Summary:

• The Senior IT Officer is responsible for providing end-user IT system support to staff, handling of user queries, IT-related projects, IT infrastructure maintenance ensuring smooth and secure operations of core banking systems that meet the set SLA for smooth running of Bank 

Key Responsibilities: 

• Resolve IT system user queries and problems within the TAT. 
• Troubleshooting, Installing and configuring computer hardware operating systems and applications; 
• Monitoring and maintaining Banks and its affiliate IT systems. 
• Providing support, including procedural documentation and relevant reports; 
• Creation of new users’ accounts and profile. 
• Working with third parties to achieve IT related tasks 
• Perform preventive maintenance duties on IT system. 
• Perform EOD, EOM, EOY procedures 
• Collaborate with other departments to leverage technology to enhance business operations. 
• Manage network infrastructure including LAN, WAN, and VPN. 
• Monitor network performance and troubleshoot issues to ensure optimal performance 
• Server and systems administration-regular system updates and backups. 
• Coordinate with vendors and service providers for procurement and maintenance of IT equipment 
• Managing and maintaining databases to ensure data integrity and availability. 
• Provide technical support and troubleshooting for end-users. 
• Participate in IT projects, ensuring timely and successful completion. 
• Ensure high availability and performance of servers, network systems, databases, and other IT infrastructure. 
• Implement and maintain security protocols to protect against data breaches, malware, and other cyber threats. 
• Provide technical support for the core banking software, ensuring updates, patches, and customizations are properly implemented. 

Qualifications: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field 
• 2-4 Years’ working experience 
• Experience with server administration, virtualization, and cloud services. 
• Relevant certifications (e.g. Oracle Database Administration, CCNA, CompTIA Network+, CompTIA A+, Microsoft Certified: Azure Administrator, ITIL) are a plus. 
• Integrity 
• Interpersonal skills 
• Demonstrable trouble shooting skills 
• Confidentiality 

Skills and Competencies: 

• Strong analytical and troubleshooting skills. 
• Ability to work independently and as part of a team. 
• Excellent organizational and time management skills. 
• Attention to detail and a commitment to quality.