Senior Operations Manager at Lwala Community Alliance (LCA)

Key Responsibilities

Strategic Operations Leadership

• Translate organizational strategy into effective operational plans and systems
• Lead the development and continuous improvement of operational processes to enhance efficiency and impact
• Monitor and report on operational performance against set goals and KPIs
• Ensure implementation of audit recommendations and continuous operational improvements

Procurement, ICT and Operations Oversight:

• Provide strategic oversight of procurement, ICT, logistics, fleet, security, and administration functions
• Ensure procurement processes are compliant, transparent, and deliver value for money
• Oversee supply chain management including sourcing, inventory, asset management, and distribution
• Strengthen ICT systems, ensuring reliability, data integrity, and user support
• Maintain and optimize ERP systems to meet organizational and user needs
• Oversee logistics operations including fleet management, security coordination, and facility operations

Asset and administrative oversight:

• Ensure efficient utilization and safeguarding of organizational assets and resources in their department
• Oversee facilities management to maintain safe, functional, and compliant work environments
• Drive cost-efficiency and accountability in resource allocation and utilization
• Ensure adherence to organizational policies, procedures, and regulatory requirements

Risk mitigation and controls:

• Strengthen internal controls and ensure compliance with legal, regulatory, and organizational policies
• Lead risk identification, mitigation, and monitoring in their department
• Promote environmental sustainability initiatives, including Green Office practices
• Ensure workplace safety standards are upheld, fostering a safe and compliant work environment

Leadership and People Management:

• Provide leadership, coaching, and performance management for the Operations team
• Build a high-performing, accountable, and collaborative team culture
• Identify capacity gaps and support staff development and training initiatives
• Work closely with People & Culture to address staff engagement and performance issues

Process Improvement:

• Identify inefficiencies and implement process improvements across departments
• Introduce systems, tools, and technologies that enhance productivity and service delivery
• Champion innovation and continuous improvement within the operations function

Education and Experience Profile

• Bachelor’s degree in Business Administration, Finance, Supply Chain, ICT, or a related field (Master’s degree preferred)
• Minimum of 10 years’ experience in operations management, preferably in an NGO or development context
• Professional certification (e.g., ICPAK, ACCA, Procurement/Supply Chain, ICT certifications) is an added advantage
• Strong understanding of procurement systems, ICT infrastructure, and operational compliance
• Experience managing ERP systems (e.g., Microsoft Dynamics Business Central is an advantage)
• Proven experience in managing multi-functional teams and complex operations