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  • Posted: Jun 1, 2022
    Deadline: Not specified
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    Mezzanine designs and builds digital technology solutions for customers across Africa in order to create productive societies.
    Read more about this company

     

    Senior Operations Officer

    Responsibilities

    • Support the current Call centre Agent
    • Zendesk-Inbox management and redirecting any queries to the correct channel (Ops)
    • On-the-ground field visits to verify / troubleshoot support queries
    • Track project progress, interdependencies, and deliverables to facilitate successful project implementation and rollout
    • Update all project Activities on project management system [Mavenlink]
    • Follow up with clients in team members on outstanding items
    • Monitor all critical tasks and communicate updates to project team members.
    • Proactively identify risks and escalate
    • Represent Mezzanine at client meetings with the various stakeholders: funders, government agencies, implementation partners
    • Resolve all client escalations
    • Manage internal stakeholders on delivery of escalation requests
    • Understand and monitor the environment to identify possible issues and challenges within the system and people processes, and channelling appropriately
    • Acting as Liaison between Sales and Commercial
    • Input into monthly project reports
    • Completion of Monthly EXCO reports
    • Ad hoc reporting on clients request

    Key requirements

    • Bachelor's degree in a relevant field/area
    • 5+ years of experience working in a supply chain, health and/or ICT implementation environment.
    • Understanding of the Kenyan public health sector would be a significant plus
    • Experience in managing complex stakeholder relationships

    Method of Application

    Interested and qualified? Go to Mezzanine on www.linkedin.com to apply

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