Senior Product Owner at Roamtech

Key Responsibilities

Product Outcomes

• Define and deliver against quarterly business outcomes (e.g., reduce churn by X%, increase ARPU by Y%) rather than feature lists
• Accountable for Emalify's contribution to Roamtech's strategic objectives
• Make hard prioritization calls based on impact, not stakeholder volume

Continuous Discovery

• Maintain weekly customer/user contact—you cannot delegate understanding your customers
• Run rapid experiments and prototypes to validate (or kill) ideas before they hit the backlog
• Partner with design and engineering to explore solution space before committing to build
• Continuously develop PRDs for validated opportunities, building a pipeline of ready candidates for quarterly roadmap planning

Product Strategy

• Define and communicate Emalify's product vision and how it connects to Roamtech's portfolio strategy
• Own competitive and market intelligence for the communications/CPaaS space in East Africa
• Identify new opportunities through market analysis, not just react to feature requests

Team Collaboration

• Partner with the Engineering Lead as co-leaders of your product team
• Maintain continuous communication and partnership with the Engineering team members while negotiating Sprint capacity in order to balance between Product and Engineering needs
• Work with Design to ensure solutions are usable and desirable
• Shield the team from distraction while keeping them connected to customer reality

Stakeholder Management

• Translate business needs into product strategy without becoming an order-taker
• Communicate roadmap as a strategy document, not a promise of features by dates
• Say "no" with data and rationale when requests don't align with outcomes

Key Performance Indicators

Product Value & Impact (Primary)

• ROI on Product Initiatives: Measured business impact vs. investment for shipped work
• Feature Adoption: % of target users actively using new capabilities within 90 days
• Churn Reduction / Retention Improvement: Measurable uplift attributable to product changes
• Revenue Impact: Contribution to ARPU, new revenue streams, or cost reduction

Discovery & Validation

• Discovery Velocity: Number of customer problems validated or invalidated per quarter
• Experiment Completion Rate: % of planned experiments/prototypes executed before full build
• Customer Contact: Minimum weekly direct customer/user interactions maintained

Delivery & Execution

• Outcome and Roadmap Delivery Rate: % of quarterly outcome targets achieved and % of the roadmap items delivered
• Time-to-Learning: Average time from hypothesis to validated insight
• Release Quality: Post-release defect rate and rollback frequency

Stakeholder & Team Leadership

• Stakeholder Alignment: Quarterly satisfaction rating from commercial, engineering, and executive peers
• Team Clarity: Engineering team's self-reported understanding of product direction (quarterly pulse)
• PO Mentorship: Development progress of junior/mid POs under guidance

Product Quality & Stability

• Product Uptime / Reliability: % availability against SLOs
• Technical Health: Trend in tech debt tickets (decreasing backlog, not % allocation)

Requirements

Must have:

• 5+ years in product roles with demonstrated ownership of business outcomes
• Evidence of discovery work: customer research, experimentation, prototype validation
• Experience with B2B or platform products (APIs, integrations, developer experience a plus)
• Ability to articulate product strategy and defend prioritization decisions
• Track record of working with engineering, not just handing off specs
• Bachelor's degree in CS or a related field