Senior Relationship Manager, Investor Services at KCB Bank Kenya

Main Duties & Responsibilities 

• Source, expand and retain existing client relationships with a focus on global custody business, so as to increase market share and profitability.
• Ensure financial and business growth targets assigned are achieved.
• Ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
• Manage a relationship team to deliver on the assigned financial and performance targets.
• Ensures all client KYC/AML documentation is up to date.
• Identify and manage the risks associated with local and global custody services business. 
• Attend Client meetings, Annual General Meetings, new business pitches and make presentations as appropriate.
• Ensure that all Custody Reports are submitted to clients as per SLA timelines.
• Ensure billing and collection of revenue for custody services rendered.
• Uphold the highest levels of integrity and ethical standards.

Academic and Professional Requirements

• University Degree in Business Administration, Economics, Finance, Banking, or its equivalent from a recognized institution.
• Master’s degree and professional qualifications (CISI, TDPK) from recognized institutions will be an added advantage.
• Seven (7) years’ banking experience in the Financial/banking sector, (5) of which should be in Relationship Management in local and global Custody Services.
• Track record of attaining targets of business growth and profitability in the financial services and banking sector.
• Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
• Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence. 
• Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.