Senior Relationship Officer SME at Old Mutual Kenya

JOB PURPOSE STATEMENT

Working closely with the Business Growth & Development Manager the  Senior Universal Banker will ensure implementation of sales & business growth strategies and at the same time ensure quality of the MSME book  .He/she will identify business growth opportunities, acquire clients in area of jurisdiction, provide support first through Faulu Business Account opening, manage daily utilization towards future lending and build a sizeable portfolio in both deposits & MSME  ensuring excellent client experience.

KEY PERFORMANCE INDICATORS

• Achievement of quality portfolio to meet targets <3 % for above 30 days and nil for below 30 days.
• Timely loan recovery and follow-ups to minimize delinquencies and improve portfolio health.
• Client acquisition, increase rate of MSME loan uptake and relationship management.
• Increase revenues through cross selling of other bank products e.g. sale of cheque books, mobile banking enrolment.
• Active Deposit Mobilization to meet set targets.

KEY RESPONSIBILITIES

• Proactively market and generate business through micro client recruitment, deposit mobilization and disbursement.
• Maintain up to date records of all customer visits for all customers.
• Cross sell all Faulu products and services to both existing and potential clients.
• Business growth initiatives including marketing activities, new business sign ups, new partnerships etc.
• Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations.
• Adhere to current procedures, processes, memos and circulars as may be issued from time to time.
• Address all customer queries within stipulated Service Level Agreements (SLAs).
• Monitor the portfolio quality on a daily basis and proactively institute remedial actions.
• Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships 
• Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
• Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections
• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility