Careers at Old Mutual Kenya

Job Description

Investigate, analyze, and determine the extent of insurance company's liability concerning any loss or damages, and recommend settlement to claims team

KEY TASKS AND RESPONSIBILITIES

• Analyze information gathered through interviews and scene visits
• Collect evidence to support contested claims in court.
• Examine claims form and other records to determine insurance coverage.
• Examine titles to property to determine validity and act as company agent in transactions with property owners.
• Interview or correspond with intermediaries and claimants to correct errors or omissions and to investigate questionable claims.
• Interview or correspond with claimant and witnesses, consult police and hospital records, and inspect property damage to determine extent of liability.
• Investigate and assess damage to property.
• Prepare report of findings of investigation.
• Refer questionable claims to external investigator or claims adjuster for investigation or prosecution.
• Assist with business or managerial research
• compile evidence and file them in court.
• compile information for court cases
• Determine liability
• Evaluate customer records
• Research legal records

SKILLS AND COMPETENCIES

• Basic computer skills
• Assertiveness and self-drive
• Good Interpersonal Skills
• Good communication and negotiation skills
• Speed and accuracy
• Ability to work in a team environment
• Ability to work under pressure and manage time effectively
• Strong Analytical skills
• Ready to work odd hours
• Ready to travel extensively

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• A bachelor’s degree
• COP Qualifications
• 2 years working experience

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JOB PURPOSE STATEMENT

Working closely with the Business Growth & Development Manager the  Senior Universal Banker will ensure implementation of sales & business growth strategies and at the same time ensure quality of the MSME book  .He/she will identify business growth opportunities, acquire clients in area of jurisdiction, provide support first through Faulu Business Account opening, manage daily utilization towards future lending and build a sizeable portfolio in both deposits & MSME  ensuring excellent client experience.

KEY PERFORMANCE INDICATORS

• Achievement of quality portfolio to meet targets <3 % for above 30 days and nil for below 30 days.
• Timely loan recovery and follow-ups to minimize delinquencies and improve portfolio health.
• Client acquisition, increase rate of MSME loan uptake and relationship management.
• Increase revenues through cross selling of other bank products e.g. sale of cheque books, mobile banking enrolment.
• Active Deposit Mobilization to meet set targets.

KEY RESPONSIBILITIES

• Proactively market and generate business through micro client recruitment, deposit mobilization and disbursement.
• Maintain up to date records of all customer visits for all customers.
• Cross sell all Faulu products and services to both existing and potential clients.
• Business growth initiatives including marketing activities, new business sign ups, new partnerships etc.
• Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations.
• Adhere to current procedures, processes, memos and circulars as may be issued from time to time.
• Address all customer queries within stipulated Service Level Agreements (SLAs).
• Monitor the portfolio quality on a daily basis and proactively institute remedial actions.
• Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships 
• Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
• Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections
• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility