Senior Research Manager at Chipper Cash

Chipper is the largest mobile cross-border money transfer platform in Africa. Our design org is a small passionate team with huge goals—dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.

• As a (Senior) Research Manager at a fast-growing early-stage company, you will have the opportunity to create massive impact—on the company, on the product, and, most importantly, on the lives and livelihoods of our users.
• We are a small design team. You will be encouraged to engage in decision making that will establish the culture of design at Chipper Cash.
• We have a product team culture centered on open-communication, honest feedback, and personal responsibility. You will not be micromanaged.
• The Chipper team is truly global—on a daily basis, you might be interacting with team members in San Francisco, Los Angeles, New York City, London, Cape Town, Accra, Lagos, Kampala, Harare and Nairobi.

What You Should Have

• We're looking for someone who enjoys framing tomorrow's research strategy as much as throwing together a quick survey to address today's pain points.
• You should have 4+ years specifically in user research or similar experience, and at least 2 years of managerial experience. You are comfortable leading conversations around user research, forming task groups, and unafraid to challenge assumptions. You are fluent in research methodology, experienced in delivering practical and insightful UX recommendations for company strategy, and demonstrate a depth of knowledge for African contexts and nuances.
• As a UX Research Manager, you will be joining the UX Research branch of our Insights team. In addition to working with analytics and consumer insights; you’ll spend your time planning research initiatives, validating ideas with studies, and championing empathy for our users to stakeholders across the company.

What You Will Be Doing

• Guide the UX research team (and broader Insights team) to craft studies that help shape outcomes and user behaviors. Identify and make recommendations for product and strategy improvements based on data insights.
• Plan and lead large scale research (physical and virtual) across the African continent and the African diaspora. We use a combination of moderated and unmoderated methods to learn more about our users and bring their voice to design conversations
• Work with designers, growth marketing, analytics, product and other areas of the business to formulate research questions across a variety of markets – including B2C, B2B and Developer-facing experiences
• Maintain an insights library formulated from past and current research and identify gaps in our team's knowledge of Chipper's users.
• Grow the Insights team's influence and promote data-driven decision making as a core company value.