Senior Sales Operations Agent at Satguru Travel and Tourism Services

Specific accountabilities include:

• Act as product knowledge expert for trade support tasks, supporting in more complex tasks related to reservations & ticketing.
• Be the primary person in following up with customers and trade partners on enquiries, requests.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds and Trade/Corporate Account support.
• Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
• Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage Support Travel Agencies with reservations related activities
• Communicate with customers or QR account managers for documentation completion
• Adhere to GSA(Air India) Standard Operating Procedures (SoPs)
• Maintain and generate reports as required by reporting Line Manager.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Support other departments, such as Groups and Sales support as directed by the Head of Department.