Senior Software Dev Manager, Devices Sales & Customer Experience (DCSX) at Amazon

Description

• We are seeking a dynamic and experienced Head of Engineering to establish and run our new site in Mexico City. The successful candidate will play a critical role in building and managing a team of engineers and delivering on our programs while ensuring that our team culture is effectively implemented and embraced in this new location. In this pivotal role, you will leverage your extensive experience in building high-performing teams and launching scalable and resilient systems in a dynamic, fast-paced environment.

Key Responsibilities

• Recruit and build a high-performing engineering team. Foster and maintain a strong team culture that aligns with our global values and practices. Build and nurture a high-performing organization through effective hiring, retention, performance management, mentoring, and skills development. Provide mentorship, career growth opportunities, and ensure the professional development of your team members.
• Lead the execution and completion of all key projects, ensuring high standards of quality and timeliness. Drive the architecture, design, implementation, and operational support of critical tools and services that align with our mission. Evaluate complex business and technical requirements, communicating inherent risks and solutions to both technical and non-technical stakeholders.
• Create an inclusive and collaborative work environment that promotes employee care, innovation, and growth.
• Serve as the primary point of contact for project deliverables, managing expectations, priorities, and collaboration among teams. Establish high standards for processes and execution in all projects to ensure quality and efficiency.

Qualifications

• Proven experience in building, leading, and growing engineering teams.
• Strong understanding of team dynamics and the ability to nurture a culture of success.
• Excellent communication and leadership skills.
• Experience in managing large-scale technical projects from concept to delivery.
• Experience in managing through leaders.
• Fluent in both Spanish and English.
• This is a unique opportunity to be part of our expanding global presence while shaping the future and success of our Mexico City site. If you are a results-driven senior leader with a passion for building great teams, we would love to hear from you.

About Us

• The Device Sales and Customer Experience (DSCX) organization plays a pivotal role in driving the success of Devices and Services, including Amazon Echo & Alexa products, Fire Tablets, Kindle E-readers, Fire TV products, and more. At the core of our responsibilities is the onsite shopping experience, where the team owns the worldwide technology powering the detailed product pages. We also manage the warranties and trade-in/pre-owned businesses, ensuring a seamless customer journey. The focus is on driving incremental sales through personalization, multivariate testing, bundles, upsells for devices and accessories, and installment options. This helps maximize revenue opportunities and cater to diverse customer preferences. Beyond the onsite experience, we are also responsible for creating a best-in-class online subscription experience for subscription-based services. This includes developing an engaging and user-friendly interface to enhance customer satisfaction and loyalty. To streamline operations, we oversee marketing automation, improving efficiency and reducing manual workloads. Finally, we own data services, ensuring regulatory compliance and delivering comprehensive cross product line and cross-channel analytics. This data-driven approach empowers us to make informed decisions and optimize our offerings.

Key job responsibilities

• Leadership Development: Lead a diverse organization through other leaders, including Software Development Managers (SDMs), Technical Program Managers (TPMs), and senior engineers.
• Team Management: Build and nurture a high-performing organization through effective hiring, retention, performance management, mentoring, and skills development.
• Architectural Oversight: Drive the architecture, design, implementation, and operational support of critical tools and services that align with our mission.
• Risk Assessment: Evaluate complex business and technical requirements, communicating inherent risks and solutions to both technical and non-technical stakeholders.
• Project Communication: Serve as the primary point of contact for project deliverables, managing expectations, priorities, and collaboration among teams.
• Standards and Processes: Establish high standards for processes and execution in all projects to ensure quality and efficiency.

About The Team

• We are a global organization dedicated to developing platforms and programs that elevate device sales and customer engagement across e-commerce channels. As the technical arm of the Devices Online Sales and Marketing group, our mission is to build systems that help customers discover, choose, purchase, and use Amazon Devices. Our multidisciplinary team of designers, researchers, product and tech collaborates to envision, create, and implement cutting-edge solutions from concept to delivery.
• As an L7 Senior Manager, you will foster a culture of innovation, encouraging cross-team partnerships to drive impactful results while maintaining a safe and inclusive environment. Together, we are shaping the future of Amazon Devices in the digital marketplace, setting the standard for excellence and engagement in e-commerce.

Basic Qualifications

• 10+ years of engineering experience
• 5+ years of engineering team management experience
• 10+ years of planning, designing, developing and delivering consumer software experience
• Experience partnering with product or program management teams
• Experience managing multiple concurrent programs, projects and development teams in an Agile environment

Preferred Qualifications

• Experience partnering with product and program management teams
• Experience designing and developing large scale, high-traffic applications